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For Companies At a Glance
- Tasks: Lead impactful change and boost customer experience using LEAN principles.
- Company: Fedcap UK, a not-for-profit organisation focused on improving economic mobility.
- Benefits: 33 days' annual leave, £500 benefits scheme, health support, and pension matching.
- Why this job: Make a real difference in people's lives while driving continuous improvement.
- Qualifications: Strong knowledge of CI tools and experience in delivering successful projects.
- Other info: Dynamic role with travel opportunities and a chance to coach others.
The predicted salary is between 45000 - 52000 £ per year.
Lead Change. Lift Performance. Transform Lives.
The Role
We are looking for a dynamic Continuous Improvement Manager to lead impactful change across Fedcap UK. You will drive projects that boost customer experience, quality, and productivity, while embedding a culture where improvement is part of everyday work. Using LEAN principles and data-driven insights, you will work hands-on with frontline teams and leaders to streamline processes, solve problems, and deliver measurable results. Travel across regions is an essential part of the role.
Location: On-site, accepting applications from candidates within reasonable distance of any of our South-Central offices: Banbury, Basingstoke, Brighton, Chichester, Guildford, Oxford, Slough, Staines, High Wycombe & Reading
Travel: Regular UK travel required (expenses covered)
Salary: £52,839 to £58,710
What You Will Do
- Lead and champion continuous improvement across the organisation.
- Create and roll out CI strategies everyone can understand and use.
- Run LEAN workshops and problem-solving sessions that build skills and deliver real change.
- Cut out unnecessary steps and complexity to drive efficiency (3%+ gains each year).
- Use data and performance trends to spot risks, set priorities, and guide decisions.
- Own improvement projects end-to-end—from defining the issue to evidencing the impact.
- Build strong relationships across operations to make improvements stick.
- Coach and develop Continuous / Service Improvement Specialists.
- Work closely with Operations, Governance, Quality, Service Design, and Customer Experience teams.
- Represent the organisation in external CI networks and working groups.
What You Will Bring
- Strong knowledge of CI tools: Lean, Six Sigma, value stream mapping.
- A recognised CI qualification (e.g., Lean Six Sigma Green Belt).
- Experience delivering successful improvement projects.
- Ability to analyse issues, problem-solve, and improve productivity.
- Excellent communication and coaching skills.
- Strong leadership, integrity, and a strategic mindset.
- Understanding of how operational systems connect and impact performance.
- Confident use of MS Project, Visio, Word, Excel, and PowerPoint.
- Flexibility and willingness to travel.
Benefits
Here is what makes Fedcap a rewarding career...
- 33 days' annual leave (including bank holidays) with the option to buy or sell additional days
- £500 annual benefits scheme to spend at over 900 retailers
- Cycle to Work scheme open all year round
- Pension scheme with up to 5% employer match
- Free life assurance worth 4x your salary
- Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
- Digital gym, mindfulness resources, virtual GP and more
About Us
Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.
Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive. We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.
At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that is supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.
Continuous Improvement Manager in Reading employer: The Fedcap Group
Contact Detail:
The Fedcap Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past continuous improvement projects. When you get the chance to chat with potential employers, share these examples to demonstrate how you can add value to their team.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on articulating your experience with LEAN principles and how you've driven change in previous roles. Confidence is key!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your enthusiasm for joining our mission at Fedcap UK.
We think you need these skills to ace Continuous Improvement Manager in Reading
Some tips for your application 🫡
Show Your Passion for Continuous Improvement: When writing your application, let your enthusiasm for continuous improvement shine through. Share specific examples of how you've driven change in previous roles and how you plan to bring that energy to Fedcap UK.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Continuous Improvement Manager role. Use keywords from the job description to show that you understand what we're looking for.
Be Data-Driven: Since this role involves using data to drive decisions, include any relevant metrics or outcomes from your past projects. This will demonstrate your ability to analyse performance trends and deliver measurable results.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at The Fedcap Group
✨Know Your CI Tools Inside Out
Make sure you’re well-versed in Continuous Improvement tools like Lean and Six Sigma. Be ready to discuss how you've applied these methodologies in past projects, as this will show your practical experience and understanding of the role.
✨Prepare Real-Life Examples
Think of specific instances where you’ve led successful improvement projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving skills and the measurable impact of your work.
✨Showcase Your Coaching Skills
Since the role involves coaching others, be prepared to share examples of how you've developed team members or facilitated workshops. This demonstrates your leadership abilities and commitment to fostering a culture of continuous improvement.
✨Research Fedcap UK’s Mission
Familiarise yourself with Fedcap UK's mission and values. Understanding their focus on social value and community impact will help you align your answers with their goals, showing that you’re not just a fit for the role, but also for the organisation.
