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For Companies At a Glance
- Tasks: Help people find sustainable jobs and create tailored action plans.
- Company: Fedcap is a not-for-profit improving economic wellbeing through employability programmes.
- Benefits: Enjoy 33 days of leave, a £500 benefits scheme, and health support.
- Why this job: Make a real impact in your community while growing your skills and network.
- Qualifications: Experience in target-driven roles and strong CV writing skills are essential.
- Other info: We welcome applications from diverse backgrounds and support reasonable adjustments.
The predicted salary is between 22600 - 24800 £ per year.
Overview Change Lives Every Day with Fedcap UK
Are you passionate about helping people thrive through work? Join Fedcap, a mission- and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.
We’re looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you\’ll wear many hats supporting, encouraging, signposting, advising, coaching, and inspiring individuals while building trust and challenging mindsets.
What You’ll Do
Work towards clear targets and KPIs (including quality & compliance SLAs) – with plenty of support along the way
Manage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching support
Help build confidence, develop skills and change mindsets
Collaborate with external services to tackle complex challenges and help overcome barriers
What You’ll Bring
A background in target-driven roles and/or experience delivering services to meet contractual and quality standards
Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs
Experience of working in customer-facing roles in a fast-paced environment
Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records
Resilience and a growth mindset, and a real passion for making a difference
What Makes Fedcap a Rewarding Career
At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:
33 days’ annual leave (including
Employment Adviser employer: The Fedcap Group
Contact Detail:
The Fedcap Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Adviser
✨Tip Number 1
Familiarise yourself with the specific employability programmes and services offered by Fedcap. Understanding their mission and values will help you align your approach during interviews, showcasing how your personal beliefs resonate with theirs.
✨Tip Number 2
Network with current or former employees of Fedcap to gain insights into the company culture and expectations for the Employment Adviser role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in managing a caseload and working towards performance targets. Be ready to share specific examples of how you've successfully supported individuals with complex needs in the past.
✨Tip Number 4
Demonstrate your emotional intelligence during the interview process. Practice active listening and empathy, as these skills are crucial for building rapport with clients who may be facing significant barriers to employment.
We think you need these skills to ace Employment Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Employment Adviser role. Focus on your ability to support individuals from diverse backgrounds and your experience in a target-driven environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by long-term unemployed individuals. Mention specific examples of how you've successfully supported clients in the past.
Highlight Relevant Skills: Emphasise your skills in coaching, motivating, and building rapport with clients. Include any experience you have with Microsoft 365 and CRM solutions, as these are important for maintaining customer records.
Showcase Your Values: Demonstrate how your personal values align with those of Fedcap, such as kindness, respect, integrity, and innovation. This will help convey that you are a good cultural fit for the organisation.
How to prepare for a job interview at The Fedcap Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of an Employment Adviser. Familiarise yourself with the key tasks such as creating tailored action plans and supporting individuals with complex needs. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Skills
Highlight your experience in coaching and motivating individuals, especially those from diverse backgrounds. Be prepared to discuss specific examples where you've successfully helped someone overcome barriers to employment, as this aligns closely with the job's requirements.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think about how you would handle various situations, such as working with a client facing mental health challenges or developing a CV for someone with limited work experience.
✨Emphasise Teamwork and Innovation
Fedcap values teamwork and innovation, so be ready to discuss how you've collaborated with others in previous roles. Share any ideas you've implemented that improved processes or outcomes, showcasing your ability to contribute positively to the team environment.
