At a Glance
- Tasks: Support individuals in overcoming barriers to find sustainable work and build confidence.
- Company: Fedcap UK, a mission-driven not-for-profit focused on empowering people through employment.
- Benefits: 33 days annual leave, £500 benefits scheme, health support, and a pension plan.
- Other info: Join a dynamic team dedicated to creating opportunities for socially disadvantaged individuals.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in target-driven roles and strong interpersonal skills are essential.
The predicted salary is between 28438 - 30253 £ per year.
Job Description
Salary: £28,438, rising to £30,253 following successful completion of training and demonstration of competence in the role.
Location: Onsite in Staines (TW18 4EP)
Hours: Mon-Fri 9am-5pm
Change Lives Every Day with Fedcap UK
Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you'll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.
We're looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats-supporting, encouraging, signposting, advising, coaching, and inspiring individuals-while building trust and challenging mindsets.
What You'll Do:
- Work towards clear targets and KPIs (including quality & compliance SLAs) - with plenty of support along the way
- Manage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching support
- Help build confidence, develop skills and change mindsets
- Collaborate with external services to tackle complex challenges and help overcome barriers
What You’ll Bring:
- A background in target-driven roles and/or experience delivering services to meet contractual and quality standards
- Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs.
- Experience of working in customer-facing roles in a fast-paced environment
- Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records.
- Resilience and a growth mindset, and a real passion for making a difference.
Here’s what makes Fedcap a rewarding career...
At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:
- 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
- £500 annual benefits scheme to spend at over 900 retailers
- Cycle to Work scheme open all year round
- Pension scheme with up to 5% employer match
- Free life assurance worth 4x your salary
- Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
- Digital gym, mindfulness resources, virtual GP and more
Join us and be part of something bigger. At Fedcap, work changes lives.
Equity, Diversity & Inclusion
We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
- Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
- We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant.
- As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.
INDHP
About Us
Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.
Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.
Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.
Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.
Website: http://www.fedcapemployment.org/
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Employment Adviser employer: The Fedcap Group
The Fedcap Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Community-Based Employment Specialist, you will have the unique opportunity to make a meaningful impact in Surrey, helping individuals achieve sustainable employment while benefiting from comprehensive training and resources. With a focus on collaboration and community engagement, this role not only fosters personal fulfilment but also contributes to the broader social good.
StudySmarter Expert Advice🤫
We think this is how you could land Employment Adviser
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a friend or use online resources to do mock interviews. The more comfortable you are with common questions, the better you'll perform when it counts.
✨Tip Number 3
Tailor your approach! Research the companies you're interested in and align your skills and experiences with their values and mission. Show them why you're the perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces!
We think you need these skills to ace Employment Adviser
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people thrive through work. Share personal experiences or stories that highlight your commitment to making a difference in others' lives.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how you can specifically contribute to our mission at Fedcap UK.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Fedcap Group
✨Know the Mission
Before your interview, take some time to really understand Fedcap UK's mission and values. Familiarise yourself with their approach to helping individuals overcome barriers to employment. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your People Skills
As an Employment Adviser, you'll be working closely with diverse individuals. Prepare examples from your past experiences where you've successfully built rapport or helped someone through a challenging situation. Highlight your emotional intelligence and adaptability in these scenarios.
✨Prepare for Target-Driven Questions
Since this role is target-driven, expect questions about how you've met KPIs in previous positions. Think of specific instances where you achieved targets or improved processes. Be ready to discuss how you can apply that experience to help Fedcap UK meet its objectives.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the types of challenges the team faces or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
