Partnership & Performance Manager in Burnley

Supporting young people. Strengthening partnerships. Delivering results. Fedcap is proud to be delivering Youth Jobs Guarantee, a transformational programme helping young people overcome barriers, develop skills and move into sustainable employment. Working alongside a diverse network of delivery partners, employers and stakeholders, the programme is designed to create lasting opportunities for young people and strengthen communities.

As our Partnership & Performance Manager, you'll play a pivotal role in ensuring the programme delivers on its ambitions. You'll build and maintain strong partner relationships, monitor performance against contractual outcomes, and support continuous improvement across the supply chain. Working closely with commissioners, internal teams and external partners, you'll use data and insight to drive performance, manage risk, ensure compliance and identify opportunities to enhance service delivery and impact. This is an opportunity to join a purpose-driven organisation and contribute to a programme that is creating meaningful opportunities for young people. If you're passionate about partnership working, performance improvement and making a measurable difference, we'd love to hear from you.

What you'll be doing:

• Develop and maintain strong, productive relationships with supply chain partners, ensuring alignment with programme objectives and contractual requirements.
• Monitor partner performance against agreed KPIs, service standards and contractual outcomes.
• Conduct regular performance reviews, identifying opportunities for improvement and supporting partners to maximise delivery performance.
• Ensure compliance with contractual, regulatory and quality assurance requirements.
• Act as a key point of contact for supply chain partners, commissioners and internal stakeholders.
• Analyse performance data, identify trends and provide meaningful insights to support decision making.
• Produce high-quality reports and performance updates for senior leaders and programme governance groups.
• Work collaboratively with operational, quality, governance and finance teams to ensure effective contract management.
• Support the development of new partnerships and contribute to business growth opportunities.
• Facilitate training, networking and best practice sharing to strengthen capability across the partner network.
• Identify risks to delivery and implement appropriate mitigation strategies.
• Represent Fedcap at external meetings, events and stakeholder forums.

What we're looking for:

• A commitment to our values of Kindness, Respect, Integrity and Innovation.
• Proven experience managing partnerships, stakeholder relationships or supply chain networks.
• Experience monitoring performance against KPIs and delivering performance improvement initiatives.
• Strong understanding of contract compliance, quality assurance and performance management.
• Excellent communication and influencing skills, with the ability to build credibility at all levels.
• Strong analytical skills and confidence interpreting data to drive improvement.
• Excellent organisational and project management skills.
• Experience producing reports, management information and performance analysis.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Full UK driving licence and willingness to travel regularly.

It would be great if you also have:

• Experience working within employability, skills, education, health or publicly funded services.
• Knowledge of local labour markets and employment support programmes.
• Experience managing supply chain or commissioned service delivery partnerships.
• Professional qualifications relating to partnership management, performance improvement or contract management.

What We Offer:

We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people improve their economic wellbeing. We’re a Disability Confident Leader and proud to reflect the communities we serve. You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county. You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues. You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads. You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

Equity, Diversity and Inclusion:

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered. We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant. As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role. If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Benefits:

At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include: 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days. £500 annual benefits scheme to spend at over 900 retailers. Cycle to Work scheme open all year round. Pension scheme with up to 5% employer match. Free life assurance worth 4x your salary. Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family. Digital gym, mindfulness resources, virtual GP and more.

About Fedcap UK:

In the UK, Fedcap is a not-for-profit organisation committed to improving people’s economic mobility. We support people to find work and access better health, education and learning opportunities. Working across our four integrated practice areas – education, workforce development, health, and economic development – we deliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities. We’re part of The Fedcap Group which serves more than 332,000 people each year through a network of not-for-profit affiliates in the US, UK, Canada and Australia.

Our Values:

• Kindness: Be kind to each other, treat all those around you the way you would like to be treated.
• Respect: Always be respectful to each other, our customers, partners, stakeholders and funders – we are dedicated to exceptional service.
• Integrity: Act with integrity – always be open and honest in our dealings with all people and stakeholders.
• Innovation: Be innovative – always try to do things better, to look for new solutions that improve our services to customers.