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- Tasks: Engage with independent retailers, promoting membership benefits and building lasting relationships.
- Company: Join The Federation of Independent Retailers, a supportive team in Durham.
- Benefits: Enjoy a competitive salary, bonuses, holidays, and retail discounts.
- Why this job: Make a real difference by helping retailers thrive and grow their businesses.
- Qualifications: Customer service or sales experience, with a friendly and professional communication style.
- Other info: Flexible working hours and opportunities for team incentives and growth.
The predicted salary is between 25000 - 25000 £ per year.
The Federation of Independent Retailers (The Fed) is looking for a Membership Advisor to join our Head Office Contact Centre team. This role blends sales and customer service, focusing on growing our membership while ensuring existing members fully benefit from their Fed membership.
What You’ll Be Doing:
- Speaking with independent retailers via inbound and outbound calls
- Identifying opportunities to recruit new members
- Promoting membership benefits and partner offers in a consultative way
- Supporting existing members with queries and follow-ups
- Building long-term relationships with members
- Taking part in sales and engagement campaigns
- Updating customer information on CRM systems
What We’re Looking For:
- Experience in customer service, sales, retail, or a contact centre environment
- Friendly, confident, and professional communication style
- Comfortable discussing products and benefits
- Organised, motivated, and able to manage your own workload
- Team player with a member-first mindset
- IT literate (Microsoft Office and CRM systems)
- Flexible to work on a rota (07:00–17:00, occasional weekends/bank holidays – time off in lieu)
- Driving licence would be advantageous
What’s in for You:
- £25,000 salary
- Annual performance-based bonus (up to 5%)
- Quarterly team incentives
- 25 days holiday plus bank holidays
- Company pension (4% employer contribution)
- Free on-site parking
- Monthly team lunches and free hot drinks
- National retail discounts
Membership Advisor in North East employer: The Fed - Federation of Independent Retailers
Contact Detail:
The Fed - Federation of Independent Retailers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Fed. Understand their mission and values, and think about how you can contribute to their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your pitch! You’ll be talking to independent retailers, so make sure you can confidently explain how membership benefits them. Role-play with a friend or in front of the mirror to nail that friendly and professional communication style.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you’ve managed your workload in previous roles. Highlighting your ability to juggle tasks will show that you’re ready for the fast-paced environment at The Fed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Membership Advisor in North East
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about building relationships, so a warm vibe in your application can go a long way.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, sales, or retail. We’re looking for someone who can connect with our members, so share specific examples of how you've done this in the past. Tailoring your application to reflect the job description will show us you’re a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the best candidate for the Membership Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at The Fed - Federation of Independent Retailers
✨Know Your Stuff
Before the interview, make sure you understand what The Fed does and the benefits they offer to their members. Familiarise yourself with their mission and values, as well as any recent news or initiatives. This will show your genuine interest in the role and help you connect with the interviewers.
✨Practice Your Pitch
Since this role involves a lot of communication, practice how you would introduce yourself and discuss your experience. Prepare examples of how you've successfully built relationships or identified opportunities in previous roles. This will help you sound confident and articulate during the interview.
✨Showcase Your Customer Service Skills
Be ready to discuss specific situations where you've provided excellent customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle queries and support existing members, which is crucial for the Membership Advisor role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, the challenges faced by the Membership Advisors, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position.