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- Tasks: Lead daily hotel operations, ensuring guest satisfaction and service excellence.
- Company: Join the prestigious Gilpin Hotel & Lake House in the stunning Lake District.
- Benefits: Enjoy competitive salary, gratuities, free food, gym membership, and staff transport.
- Why this job: Be part of a luxury team dedicated to creating unforgettable guest experiences.
- Qualifications: Previous experience in hospitality is preferred but not essential; strong communication skills are a must.
- Other info: Flexible hours with opportunities for growth and development in a vibrant environment.
The predicted salary is between 30000 - 41000 £ per year.
Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid‑back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
At Gilpin Hotel & Lake House, our passion is people — our guests, our team, and the community we create together. As a proudly Two Michelin Key property with a Michelin‑Starred restaurant, SOURCE at Gilpin, we are recognised for exceptional hospitality, meticulous attention to detail, and a guest experience that feels both luxurious and heartfelt.
We’re looking for a Duty Manager who embodies calm confidence, natural leadership, and a deep commitment to hospitality excellence.
About the Role:
As a Duty Manager, you’ll be a key ambassador for Gilpin, ensuring seamless daily operations and supporting our teams across the hotel and Lake House. You’ll lead by example, inspire high standards, and help uphold the service excellence that earned us our Two Michelin Keys and our Michelin Star.
Your Role as Duty Manager:
- Oversees the smooth running of the hotel during your shift, ensuring exceptional guest service at every touchpoint.
- Supports department managers with operational delivery, guest relations, and team coordination.
- Responds proactively to guest needs, resolving issues with empathy, professionalism, and flair.
- Champions our brand standards, ensuring every detail reflects the Gilpin experience.
- Provides leadership, coaching, and operational support to team members across departments.
- Maintains safety, compliance, and operational excellence throughout the property.
Qualifications
What We’re Looking For:
- A confident communicator with a warm, engaging presence.
- Someone experienced in luxury hospitality or high‑end service environments.
- Someone that is calm under pressure, solution‑focused, and naturally organised.
- A Duty Manager who is passionate about people — both guests and colleagues.
- Motivation to grow, develop, and contribute to a culture of excellence.
Additional Information
What We Offer:
- The chance to work alongside a team of passionate professionals, in a culture that celebrates creativity, individuality, and genuine hospitality.
- A supportive, dynamic and creative environment.
- Opportunities for growth and development within the Gilpin family.
- Meals on shift, uniform, and generous gratuities.
- A stunning Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
Ready to bring your talent, warmth, and leadership to one of the UK’s most inspiring luxury hotels, then apply now.
Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time | Competitive Salary | Immediate Start
Salary: £37,000
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being £643 per month.
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Duty Manager employer: The Fearrington House
Contact Detail:
The Fearrington House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Gilpin Hotel & Lake House's unique offerings and values. Understanding their commitment to exceptional service and luxury will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Duty Manager role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples from your past experiences where you successfully handled guest complaints or operational challenges, as this is crucial for a Duty Manager.
✨Tip Number 4
Showcase your leadership abilities by discussing how you've motivated teams in previous roles. The Duty Manager position requires strong supervisory skills, so be ready to share specific instances where you led a team to success.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury or 5-star hotel environments. Emphasise your guest-facing roles and any specific achievements that demonstrate your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Duty Manager role. Mention how your skills align with the responsibilities outlined in the job description, particularly in guest experience and operational management.
Showcase Relevant Skills: In your application, highlight key skills such as communication, problem-solving, and leadership. Provide examples of how you've successfully handled guest complaints or led a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Duty Manager position.
How to prepare for a job interview at The Fearrington House
✨Showcase Your Guest Service Skills
As a Duty Manager, exceptional guest service is key. Prepare examples of how you've handled guest complaints or gone above and beyond to ensure satisfaction. This will demonstrate your commitment to service excellence.
✨Know the Hotel Inside Out
Familiarise yourself with Gilpin Hotel & Lake House's services, amenities, and local attractions. Being knowledgeable will not only impress your interviewers but also show that you're genuinely interested in the role and the establishment.
✨Demonstrate Leadership Qualities
Prepare to discuss your experience in supervising and motivating teams. Share specific instances where you’ve successfully led a team or resolved conflicts, as this role requires strong leadership skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios related to health and safety, guest complaints, or operational challenges, and how you would handle them effectively.
