Household Claims Handler
Location and Details
Egerton, Greater Manchester, GB, BL7 9
Full Time
Start Date: 2026-10-11T20:52:22
Application Deadline: 2026-11-09T00:18:25.033
Job Reference: 24479
Salary: £28,000 per year
Job Title and Salary
Household Claims Handler | Bolton (BL7) | up to £28,000 | Monday to Friday, 9am to 5pm
About the Role
We are recruiting a household claims handler for an established, FCA-regulated general insurance business on the edge of Bolton. They are adding to their household claims team after taking on a significant new contract.
What you will be doing
- Running your own caseload of household claims from first notification through to settlement: escape of water, storm, accidental damage, theft, buildings and contents
- Checking policy cover and gathering the information needed to move each claim forward
- Appointing and managing suppliers on behalf of the policyholder
- Keeping customers updated clearly and honestly throughout
- Spotting and referring potential fraud
What you will need
- Household, home or property claims experience. Around 12 months is plenty, and validation, home emergency or desktop claims experience counts too. Strong insurance customer service backgrounds will also be considered.
- Confidence on the phone and across multiple systems
- GCSEs (or equivalent) at grade C/4 or above in English and Maths
What you get
- Up to £28,000 depending on experience
- 35 hours, Monday to Friday, 9am to 5pm. No evenings, no weekends.
- Fully funded CII qualifications
- Free on-site parking
- Holiday that grows with service, holiday buy and sell scheme, and your birthday off
- Contributory pension, cycle to work scheme, casual dress
Additional Information
The role is on site five days a week until you pass probation, and you will need to drive, as public transport to the site is not realistic.
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Household Claims Handler employer: The FCA
Foster Care Associates (FCA) is an outstanding employer dedicated to transforming the lives of children and young people across Cornwall and Plymouth. With a strong emphasis on employee support, FCA offers generous benefits including a £2,000 car allowance, up to 35 days of annual leave, and a commitment to professional development within a friendly, family-oriented work culture. Join us in making a meaningful impact while enjoying a fulfilling career in a highly respected fostering agency.
