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- Tasks: Lead the team in delivering unforgettable dining experiences and managing daily restaurant operations.
- Company: Join The Fat Crab, a vibrant seafood restaurant with locations in Harrow and Clapham.
- Benefits: Enjoy extra tips and a dynamic work environment with flexible hours.
- Why this job: Be part of a passionate team that values hospitality and creativity in food service.
- Qualifications: Must be 18+, with prior restaurant experience and a love for guest satisfaction.
- Other info: Work 30-35 hours per week, with evening and weekend shifts required.
We have an exciting opportunity for a motivated Head Waiter/Waitress to join our passionate team at The Fat Crab, located in North Cheam SM3 9AE.
About The Fat Crab:
Seafood restaurants based in Harrow, Surrey, and Clapham.
Our opening hours:
Tuesday – Friday 16:00-23:00
Saturday 12:30-23:00
Sunday 12:30-22:00
Closed on Mondays.
Role Responsibilities:
- Provide excellent product knowledge and create memorable guest experiences.
- Supervise daily restaurant operations including cleaning, taking orders, answering phones, and managing bookings.
- Support colleagues and ensure a positive dining experience for guests.
- Use interpersonal skills, energy, and passion for food to meet high standards and performance targets.
Candidate Requirements:
- Previous experience working in a restaurant environment.
- Must be 18 years or over.
- Availability to work on weekends and evenings.
- Passion for hospitality and creating memorable guest experiences.
Job Details:
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Schedule: 30-35 hours per week
- Salary: £14 – £15 hourly
- Benefits: Extra tips
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Head Waiter / Waitress employer: The Fat Crab
Contact Detail:
The Fat Crab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress
✨Tip Number 1
Familiarise yourself with The Fat Crab's menu and special offerings. Being able to discuss the dishes confidently during your interview will show your passion for the role and enhance your chances of impressing the hiring team.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples from your previous experience where you successfully managed a team or improved service quality. This will highlight your suitability for the Head Waiter/Waitress position.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you handle difficult situations with guests. Providing specific examples will illustrate your ability to create memorable experiences, which is crucial for this role.
✨Tip Number 4
Be ready to talk about your availability and flexibility, especially regarding weekends and evenings. Emphasising your commitment to working during peak hours can set you apart from other candidates.
We think you need these skills to ace Head Waiter / Waitress
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Head Waiter/Waitress position. Tailor your application to highlight relevant experience in restaurant operations and guest service.
Craft a Compelling CV: Ensure your CV showcases your previous experience in the hospitality industry, particularly any roles that involved supervising staff or managing customer experiences. Use clear headings and bullet points for easy readability.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your commitment to creating memorable guest experiences. Mention specific examples from your past work that demonstrate your skills and enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Fat Crab
✨Showcase Your Product Knowledge
As a Head Waiter/Waitress, you'll need to demonstrate excellent product knowledge. Be prepared to discuss the menu, including ingredients and preparation methods, and share your enthusiasm for seafood. This will show your passion for the role and help create memorable guest experiences.
✨Highlight Your Supervisory Skills
Since the role involves supervising daily operations, be ready to provide examples of how you've successfully managed a team in the past. Discuss any experience you have with training staff or ensuring high standards in service, as this will be crucial for the position.
✨Emphasise Your Interpersonal Skills
Interpersonal skills are key in hospitality. During the interview, share instances where you've effectively communicated with guests or resolved conflicts. This will demonstrate your ability to create a positive dining experience and support your colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare to discuss how you would handle difficult situations, such as managing a busy service or dealing with an unhappy customer. This will showcase your ability to think on your feet and maintain high performance under pressure.
