Receptionist/Care Navigator in Leeds

The NHS Receptionist / Care Navigator is the first point of contact for patients and visitors, providing a professional, friendly, and efficient service. The role involves managing appointments, handling patient queries, and supporting access to appropriate healthcare services. Care Navigators play a key role in guiding patients to the most suitable clinician or service, ensuring timely and effective care. This position requires excellent communication skills, strong organizational ability, and a commitment to confidentiality and data security. The role supports the smooth running of the practice and contributes to delivering high-quality patient care.

Main duties of the job:

• Greet patients and visitors in a professional and friendly manner.
• Handle telephone calls and electronic queries promptly and courteously.
• Provide clear information about services and appointments.
• Book, amend, and cancel appointments using NHS systems.
• Ensure accurate recording of patient details and appointment notes.
• Direct patients to the most appropriate healthcare professional or service based on clinical need and practice protocols.
• Promote self-care and signpost to community or digital health resources where suitable.
• Process repeat prescriptions and manage incoming/outgoing correspondence.
• Maintain accurate and confidential patient records.
• Assist with data entry and reporting tasks as required.
• Comply with NHS data protection policies and GDPR.
• Handle sensitive information securely and maintain confidentiality at all times.
• Support clinicians and other staff to ensure smooth workflow.
• Participate in team meetings and contribute to service improvement.

About us:

We are a small GP surgery with 2 GPs and mainly part-time employees. You would need to be able to cover annual leave and sickness as well as your set hours. The hours are 16 over 4 days with mixed mornings and afternoons.

Job responsibilities:

• Greet patients, manage appointments, and handle queries in person, by phone, or electronically.
• Direct patients to the most appropriate healthcare professional or service, following practice protocols.
• Maintain accurate patient records, process prescriptions, and manage correspondence.

Data Security & Confidentiality:

Handle patient information in compliance with NHS data protection policies and GDPR. Assist clinicians and practice staff with administrative tasks to ensure efficient workflow.

Person Specification:

Experience: Public contact working would be beneficial along with previous experience working within the NHS; however, this is not essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.