At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle reservations with a smile.
- Company: Historic Falstaff Hotel in Canterbury, rich in tradition and hospitality.
- Benefits: Generous holiday, birthday off, discounts on stays, and personal development opportunities.
- Other info: Diverse workplace welcoming all backgrounds; perfect for students and those new to hospitality.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Great communication skills and a love for customer service; experience not required.
The predicted salary is between 18000 - 24000 £ per year.
The Falstaff Hotel has been a focus for hospitality in Canterbury for over 600 years. A traditional 15th century coaching inn, the hotel is steeped in history. Over the years the hotel has been extended through conversions on an adjacent Wood Mill and a former pub, The Tap. Located just a few steps away from the Westgate Towers, the hotel is within easy walking distance of Canterbury City centre and all that it has to offer, including the world-famous Norman Cathedral (designated a World Heritage site), castle, museums, shops and a choice of over 200 restaurants.
We are on the lookout for a friendly and professional Reception team member to join our team. As the first point of contact for our guests, you will provide a warm welcome, manage check-ins and check-outs, handle reservations, and respond to guest enquiries both in person and over the phone. The role involves processing payments, ensuring accurate booking information, coordinating with housekeeping and other departments, and resolving guest queries efficiently and courteously.
The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering outstanding customer service in a fast-paced hotel environment.
Qualities we are looking for:
- Punctual, reliable and trustworthy
- Have a genuine passion for hospitality
- Can-do attitude
- Team player who communicates well with colleagues
Perks:
- Events and opportunities to develop yourself personally and professionally
- Birthday guaranteed as day off as well as additional day’s holiday
- Generous discounts on accommodation at our hotels
- 5.6 weeks’ holiday per year pro rata
- Being part of a friendly and passionate team
The Falstaff, Canterbury is proud to be an equal opportunities workplace that seeks to recruit, develop and train the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, students, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the position. Experience is not essential; we are seeking creative people with a 'can do' attitude and commitment to what we do.
Receptionist in Canterbury employer: The Falstaff - Reception
The Falstaff Hotel offers a unique opportunity to work in a historic setting, where you can contribute to creating memorable experiences for our guests. Our supportive work culture prioritises employee growth, providing comprehensive training and flexible scheduling to accommodate your needs. Join us in Canterbury, where you can enjoy the charm of a vibrant city while being part of a dedicated team committed to excellence in guest care and security.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Canterbury
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Falstaff Hotel. Familiarise yourself with its history and what makes it special. This will not only impress your interviewers but also help you connect with the role.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in handling check-ins, reservations, and guest queries.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in the past. Highlight your reliability and teamwork skills, as these are key qualities The Falstaff is looking for.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a chance to stand out from the crowd. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Receptionist in Canterbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist at The Falstaff Hotel. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at The Falstaff - Reception
✨Know the Hotel's History
Before your interview, take some time to learn about The Falstaff Hotel's rich history and its significance in Canterbury. This will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and friendly communication. You might even want to prepare a few examples of how you've successfully handled guest inquiries or resolved issues in the past.
✨Demonstrate Your Can-Do Attitude
The hotel is looking for candidates with a 'can-do' attitude. Be ready to discuss situations where you’ve gone above and beyond to help someone or solve a problem. This will highlight your commitment to outstanding customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
