At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences at our historic hotel.
- Company: The Falstaff Hotel, a 600-year-old coaching inn in Canterbury.
- Benefits: Generous holiday, birthday off, discounts, and personal development opportunities.
- Other info: Join a diverse, friendly team committed to excellence and inclusivity.
- Why this job: Make a real impact on guest satisfaction and team performance in a vibrant environment.
- Qualifications: Strong leadership skills and a passion for hospitality; experience not essential.
The predicted salary is between 30000 - 42000 £ per year.
The Falstaff Hotel has been a focus for hospitality in Canterbury for over 600 years. A traditional 15th century coaching inn, the hotel is steeped in history. Located just a few steps away from the Westgate Towers, the hotel is within easy walking distance of Canterbury City centre and all that it has to offer, including the world-famous Norman Cathedral, castle, museums, shops and a choice of over 200 restaurants.
We are on the lookout for a hands-on Reception Manager to lead our reception team and deliver exceptional guest experiences. You will oversee the smooth day-to-day running of reception, manage rotas and training, handle guest enquiries and complaints, and work closely with housekeeping and management to ensure high operational standards. The ideal candidate will be a confident leader with strong organisational skills, a passion for hospitality, and the ability to drive service excellence and maximise room revenue. This is one of the key roles within our hotel, offering the opportunity to make a real impact on guest satisfaction and team performance.
- Guest Experience & Service
- Ensure a warm, professional welcome for all guests
- Handle VIP arrivals and special requests
- Resolve guest complaints quickly and effectively
- Maintain high service standards at all times
- Team Management
- Recruit, train, conduct 1:1 meetings and performance reviews
- Prepare rotas and manage staffing levels
- Lead by example
- Operations & Administration
- Oversee check-in and check-out procedures
- Ensure accurate reservations and room allocations
- Monitor room status and coordinate with housekeeping
- Manage billing accuracy and payment procedures
- Ensure compliance with hotel policies and procedures and actively support all departments while acting as Duty Manager
Perks
- Events and opportunities to develop yourself personally and professionally
- Birthday guaranteed as day off as well as additional day’s holiday
- Generous discounts on accommodation at our hotels
- 5.6 weeks’ holiday per year pro rata
- Being part of a friendly and passionate team
Diversity
The Falstaff, Canterbury is proud to be an equal opportunities workplace that seeks to recruit, develop and train the most talented people from a variety of backgrounds, perspectives and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientation, as well as parents, students, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the position. Experience is not essential; we are seeking creative people with a 'can do' attitude and commitment to what we do.
Reception Manager in Canterbury employer: The Falstaff in Canterbury
The Falstaff Hotel, a historic 15th-century coaching inn in the heart of Canterbury, offers an exceptional work environment for those passionate about hospitality. With a strong focus on employee development, generous benefits including a guaranteed birthday off and discounts on accommodation, and a commitment to diversity, we foster a supportive culture where every team member can thrive and make a meaningful impact on guest experiences.
Contact Details:
The Falstaff in Canterbury Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Canterbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Falstaff in Canterbury. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Falstaff in Canterbury
Don't be shy about reaching out to The Falstaff in Canterbury directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in Canterbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Falstaff in Canterbury and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Falstaff in Canterbury
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
