At a Glance
- Tasks: Supervise restaurant operations and deliver top-notch service to guests.
- Company: Join a vibrant hotel team focused on exceptional hospitality.
- Benefits: Competitive pay, training opportunities, and a fun work environment.
- Other info: Dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in food and beverage service and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
To control the Restaurant operations in the absence of the Restaurant Manager, including an in-depth knowledge of wines, spirits, cocktails and other ingredients. To promote a hospitable and professional image to the guest and give full co-operation to any guest requiring assistance, with a prompt, caring and helpful attitude.
Key Tasks
- To provide a first-class service to hotel guests.
- To ensure all service standards are maintained.
- Ensure all standard checklists are used as prescribed.
- To empower the team to handle all guest feedback for positive and negative and record correctly.
- Actively consider prevention, recovery and investigation of any complaints.
- To anticipate guests’ needs wherever possible and promote the hospitality edge within the hotel, enhancing guest satisfaction through hospitality.
- To carry out quality training and coaching in a systematic and professional manner.
- Ensure that the team are correctly uniformed, in line with Company Standards and understand the importance of personal hygiene.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Be aware of their responsibility for the security of guest and hotel property.
- Ensure that the Company’s Brand and service standards are adhered to at all times.
- Ensure all sales activity is monitored in line with company policy.
- To communicate and share knowledge with other hotel departments.
- Regularly visit competitor hotels and restaurants to compare and contrast service and product.
- Liaise with Line Manager about preventative maintenance of department.
- To positively promote sales awareness within the departments and maximise sales opportunities.
- Monitor and control departmental costs and controls.
- Prepare, check and monitor departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
- Purchase/order departmental supplies, carry out monthly stocktake and action any discrepancies in line with company standards.
- Maintain financial awareness and understanding of how the role impacts on the hotel's profit and loss account and the Company’s business as a whole.
- Control departmental costs through correct storage and distribution of supplies.
- Monitor and comply with all Company and Legal statutory requirements.
- Must attend all H&S, Fire and Food Training as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- In use of company nominated chemicals, it is your responsibility to comply with COSHH.
- Understand the importance of adhering to company policy with reference to hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire and actively work to reduce risk.
- Maintain statutory awareness and understanding of how this impacts on your role within the hotel and business as a whole.
- Abide by all company and legal statutory standards at all times, bringing to the attention of senior management any discrepancies or breach of standards.
- Attend all statutory training as requested and ensure that all members of your team also attend as appropriate.
Food & Beverage Supervisor in Canterbury employer: The Falstaff in Canterbury
As a Food & Beverage Supervisor at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest service and employee development. Our commitment to fostering a culture of hospitality excellence is complemented by comprehensive training programmes and opportunities for career advancement, ensuring that you can grow your skills while contributing to a memorable experience for our guests. Located in a vibrant area, our hotel offers unique advantages such as a diverse clientele and the chance to collaborate with a passionate team dedicated to delivering top-notch service.
Contact Details:
The Falstaff in Canterbury Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor in Canterbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Falstaff in Canterbury. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Falstaff in Canterbury
Don't be shy about reaching out to The Falstaff in Canterbury directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Supervisor in Canterbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Falstaff in Canterbury and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Falstaff in Canterbury
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
