At a Glance
- Tasks: Supervise restaurant operations and deliver top-notch service to guests.
- Company: Join a vibrant hotel team focused on exceptional hospitality.
- Benefits: Competitive pay, training opportunities, and a fun work environment.
- Other info: Dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in food and beverage service and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
To control the Restaurant operations in the absence of the Restaurant Manager, including an in-depth knowledge of wines, spirits, cocktails and other ingredients. To promote a hospitable and professional image to the guest and give full co-operation to any guest requiring assistance, with a prompt, caring and helpful attitude.
Key Tasks
- To provide a first-class service to hotel guests.
- To ensure all service standards are maintained.
- Ensure all standard checklists are used as prescribed.
- To empower the team to handle all guest feedback for positive and negative and record correctly.
- Actively consider prevention, recovery and investigation of any complaints.
- To anticipate guests’ needs wherever possible and promote the hospitality edge within the hotel, enhancing guest satisfaction through hospitality.
- To carry out quality training and coaching in a systematic and professional manner.
- Ensure that the team are correctly uniformed, in line with Company Standards and understand the importance of personal hygiene.
- Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Be aware of their responsibility for the security of guest and hotel property.
- Ensure that the Company’s Brand and service standards are adhered to at all times.
- Ensure all sales activity is monitored in line with company policy.
- To communicate and share knowledge with other hotel departments.
- Regularly visit competitor hotels and restaurants to compare and contrast service and product.
- Liaise with Line Manager about preventative maintenance of department.
- To positively promote sales awareness within the departments and maximise sales opportunities.
- Monitor and control departmental costs and controls.
- Prepare, check and monitor departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
- Purchase/order departmental supplies, carry out monthly stocktake and action any discrepancies in line with company standards.
- Maintain financial awareness and understanding of how the role impacts on the hotel's profit and loss account and the Company’s business as a whole.
- Control departmental costs through correct storage and distribution of supplies.
- Monitor and comply with all Company and Legal statutory requirements.
- Must attend all H&S, Fire and Food Training as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- In use of company nominated chemicals, it is your responsibility to comply with COSHH.
- Understand the importance of adhering to company policy with reference to hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire and actively work to reduce risk.
- Maintain statutory awareness and understanding of how this impacts on your role within the hotel and business as a whole.
- Abide by all company and legal statutory standards at all times, bringing to the attention of senior management any discrepancies or breach of standards.
- Attend all statutory training as requested and ensure that all members of your team also attend as appropriate.
Food & Beverage Supervisor in Canterbury employer: The Falstaff in Canterbury
As a Food & Beverage Supervisor at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest service and employee development. Our commitment to fostering a culture of hospitality excellence is complemented by comprehensive training programmes and opportunities for career advancement, ensuring that you can grow your skills while contributing to a memorable experience for our guests. Located in a vibrant area, our hotel offers unique advantages such as a diverse clientele and the chance to collaborate with a passionate team dedicated to delivering top-notch service.
Contact Details:
The Falstaff in Canterbury Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor in Canterbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Show up in person! If you’re eyeing a specific restaurant or hotel, pop in and introduce yourself. Bring your CV and express your interest in working there. It’s a great way to make a memorable impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to food and beverage service. Think about how you’d handle guest complaints or promote a new cocktail. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Let’s get you that job!
We think you need these skills to ace Food & Beverage Supervisor in Canterbury
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your enthusiasm for providing top-notch service and creating memorable guest experiences.
Be Specific About Your Skills:Make sure to mention your in-depth knowledge of wines, spirits, and cocktails. Use specific examples from your past roles to demonstrate how you've applied this knowledge to enhance guest satisfaction and service quality.
Highlight Team Leadership Experience:As a Food & Beverage Supervisor, you'll be leading a team. Include any relevant experience you have in training or coaching staff, and how you've empowered your team to handle guest feedback effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Falstaff in Canterbury
✨Know Your Beverages
Brush up on your knowledge of wines, spirits, and cocktails. Be prepared to discuss different types of drinks, their ingredients, and how they’re served. This will show that you’re not just a supervisor but a knowledgeable resource for both guests and your team.
✨Showcase Your Hospitality Skills
During the interview, highlight your experience in providing excellent customer service. Share specific examples of how you've handled guest feedback or complaints in the past, demonstrating your caring and helpful attitude.
✨Understand the Business Side
Familiarise yourself with basic financial concepts related to restaurant operations, such as cost control and budgeting. Being able to discuss how you can contribute to the hotel's profit and loss account will impress the interviewers.
✨Team Empowerment is Key
Talk about your approach to training and coaching staff. Give examples of how you’ve empowered your team to handle guest interactions and improve service standards. This shows that you value teamwork and are committed to maintaining high service levels.
