At a Glance
- Tasks: Deliver top-notch service to guests in a vibrant bar and restaurant setting.
- Company: Join a dynamic hotel team focused on hospitality and guest satisfaction.
- Benefits: Flexible hours, tips, and opportunities for career advancement.
- Other info: Perfect for students looking for part-time work with a lively atmosphere.
- Why this job: Be part of a fun environment where you can meet new people every day.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
To work individually and as part of the team in providing high quality service to guests whether it be in the restaurant or the bar. To promote a hospitable and professional image to the guest and give full co-operation to any guest requiring assistance, with prompt, caring and helpful attitude.
Key Tasks
- To provide first class service to hotel guests and assist guests in a sincere and courteous manner.
- Deal with customers promptly.
- Ensure the environment is clean and presentable at all times.
- Give guests your immediate attention where possible, or signal that you will assist them soon.
- Ensure all drinks and foods served are presentable, and served to the correct standard.
- Demonstrate a working knowledge of all services and facilities of the hotel and local area.
- Be aware of the timings for the hotel – including service, check out, check in etc.
- Prepare to answer questions about hotel facilities, local restaurants/attractions and our own restaurant and the menu on offer.
Professional appearance and manner at all times.
- Adhere to the uniform policy at all times.
- Ensure your uniform is clean and pressed.
- Ensure you are presentable at all times when guest facing.
Work in any area or department of the hotel as required and carry out any duty as reasonably required by management.
- Assist colleagues where required.
- Be prepared to assist where required in all departments to ensure a high quality of customer service for our guests.
Work Environment
- Ensure work environment is ready at the start of your shift, and ensure it is constantly stocked so that guests can be served quickly.
- Keep the bar, lounge and restaurant areas clean and tidy at all times – ensuring glasses/crockery are collected and the surfaces/tables cleaned promptly.
Greet Guests
- Greet guests on arrival or as they take their seats at the table.
- Provide menus and any information on specials as required.
Drink Recommendations/Service
- Serve the right drink, to the right guest.
- Provide advice based on the guest’s preferences – utilising your knowledge and training to provide recommendations.
Customer Service
- Keep a positive attitude and remain polite even if faced with a difficult decision.
- Keep an eye on customers to provide a first class service and watch for signals / notice when they want attention.
- Periodically perform a satisfaction check and take any additional orders / clear items as required.
Legal and Safety
- Follow all licensing laws as applicable.
- Ensure your working area is safe and notify the Duty Manager if you see anything which requires attention.
Bar Assistant in Canterbury employer: The Falstaff in Canterbury
As a Bar Assistant at our esteemed hotel, you will be part of a vibrant team dedicated to delivering exceptional service in a welcoming environment. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering training opportunities to enhance your skills. Located in a bustling area with access to local attractions, our hotel provides a unique chance to engage with guests while enjoying the benefits of a dynamic hospitality setting.
Contact Details:
The Falstaff in Canterbury Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bar Assistant in Canterbury
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Falstaff in Canterbury. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Falstaff in Canterbury
Don't be shy about reaching out to The Falstaff in Canterbury directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar Assistant in Canterbury
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Falstaff in Canterbury and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Falstaff in Canterbury
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
