At a Glance
- Tasks: Deliver top-notch service to guests in a vibrant bar and restaurant setting.
- Company: Join a dynamic hotel team focused on hospitality and guest satisfaction.
- Benefits: Flexible hours, tips, and opportunities for career advancement.
- Other info: Perfect for students looking for part-time work with a lively atmosphere.
- Why this job: Be part of a fun environment where you can meet new people every day.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
To work individually and as part of the team in providing high quality service to guests whether it be in the restaurant or the bar. To promote a hospitable and professional image to the guest and give full co-operation to any guest requiring assistance, with prompt, caring and helpful attitude.
Key Tasks
- To provide first class service to hotel guests and assist guests in a sincere and courteous manner.
- Deal with customers promptly.
- Ensure the environment is clean and presentable at all times.
- Give guests your immediate attention where possible, or signal that you will assist them soon.
- Ensure all drinks and foods served are presentable, and served to the correct standard.
- Demonstrate a working knowledge of all services and facilities of the hotel and local area.
- Be aware of the timings for the hotel – including service, check out, check in etc.
- Prepare to answer questions about hotel facilities, local restaurants/attractions and our own restaurant and the menu on offer.
Professional appearance and manner at all times.
- Adhere to the uniform policy at all times.
- Ensure your uniform is clean and pressed.
- Ensure you are presentable at all times when guest facing.
Work in any area or department of the hotel as required and carry out any duty as reasonably required by management.
- Assist colleagues where required.
- Be prepared to assist where required in all departments to ensure a high quality of customer service for our guests.
Work Environment
- Ensure work environment is ready at the start of your shift, and ensure it is constantly stocked so that guests can be served quickly.
- Keep the bar, lounge and restaurant areas clean and tidy at all times – ensuring glasses/crockery are collected and the surfaces/tables cleaned promptly.
Greet Guests
- Greet guests on arrival or as they take their seats at the table.
- Provide menus and any information on specials as required.
Drink Recommendations/Service
- Serve the right drink, to the right guest.
- Provide advice based on the guest’s preferences – utilising your knowledge and training to provide recommendations.
Customer Service
- Keep a positive attitude and remain polite even if faced with a difficult decision.
- Keep an eye on customers to provide a first class service and watch for signals / notice when they want attention.
- Periodically perform a satisfaction check and take any additional orders / clear items as required.
Legal and Safety
- Follow all licensing laws as applicable.
- Ensure your working area is safe and notify the Duty Manager if you see anything which requires attention.
Bar Assistant in Canterbury employer: The Falstaff in Canterbury
As a Bar Assistant at our esteemed hotel, you will be part of a vibrant team dedicated to delivering exceptional service in a welcoming environment. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering training opportunities to enhance your skills. Located in a bustling area with access to local attractions, our hotel provides a unique chance to engage with guests while enjoying the benefits of a dynamic hospitality setting.
Contact Details:
The Falstaff in Canterbury Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bar Assistant in Canterbury
✨Tip Number 1
Get to know the venue! Familiarise yourself with the bar and restaurant layout, as well as the menu. This way, you can impress guests with your knowledge and provide top-notch recommendations.
✨Tip Number 2
Practice your people skills! Engage with guests in a friendly manner and be attentive to their needs. A warm smile and a positive attitude can go a long way in making a great first impression.
✨Tip Number 3
Be proactive! Keep an eye on your tables and anticipate guests' needs before they even ask. This shows that you care about their experience and are committed to providing excellent service.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Don’t miss out on the chance to showcase your skills and land that bar assistant role!
We think you need these skills to ace Bar Assistant in Canterbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference.
Tailor Your Application:Make sure to tailor your application to the Bar Assistant role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to our team's high-quality service.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so don’t waffle on!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Falstaff in Canterbury
✨Know Your Stuff
Familiarise yourself with the hotel’s services, local attractions, and the menu. Being able to answer questions about these will show that you're genuinely interested and prepared, which is a big plus in the eyes of the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you dealt with difficult customers or went above and beyond to help someone. This will demonstrate your ability to handle the role effectively.
✨Dress to Impress
Make sure you adhere to a professional appearance. Wear clean, pressed clothes that fit the uniform policy. First impressions matter, especially in a guest-facing role like this one!
✨Practice Active Listening
During the interview, show that you can listen and respond thoughtfully. This is crucial for a Bar Assistant, as you'll need to pay attention to guests' needs and preferences. Nodding and summarising what the interviewer says can help you stand out.
