At a Glance
- Tasks: Welcome guests, manage calls, and support various departments in a vibrant hotel environment.
- Company: Join The Falmouth Hotel, a friendly and professional team dedicated to outstanding service.
- Benefits: Enjoy shared tips, staff discounts, training, and opportunities for career growth.
- Other info: Flexible shifts with a fun team atmosphere and exciting staff events.
- Why this job: Be the face of our hotel and create memorable experiences for guests every day.
- Qualifications: Strong organisational skills, positive attitude, and previous customer service experience preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are searching for a friendly, professional and well‑organised person to join our reception team at The Falmouth Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include greeting guests, ensuring a smooth check‑in/check‑out process and handling telephone and email enquiries. This full‑time position requires 38‑40 hours per week, working 5 out of 7 days a week including evenings, weekends and bank holidays.
Responsibilities:
- Greet and welcome visitors in a warm and professional manner.
- Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
- Manage the reception area, maintaining a tidy and welcoming environment.
- Provide administrative support to various departments as needed.
- Respond to emails and other correspondence promptly.
Requirements:
- Strong organizational and multitasking abilities with a keen attention to detail.
- Positive attitude and a commitment to providing outstanding service in every interaction.
- Experience of using a hotel PMS system such as Mews.
- Excellent communication skills, a positive can‑do attitude and the ability to develop good working relationships with staff members.
- Flexibility to work varied shifts, including mornings, evenings and weekends.
- Previous experience in a hospitality or customer service role preferred.
Benefits:
- 100% shared tips.
- Full training.
- Opportunities to grow and progress within our three hotels.
- Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool).
- Company pension contributions.
- Uniform.
- The chance to participate in charity fundraisers and environmental initiatives.
- Staff rewards and parties.
Please note, we do not offer live in accommodation.
Receptionist in Falmouth employer: The Falmouth Hotel - Reception
The Falmouth Hotel is an exceptional employer that values its staff by fostering a warm and inclusive work culture, where every team member is encouraged to grow and develop their skills. With benefits such as 100% shared tips, comprehensive training, and generous staff discounts, employees enjoy a rewarding experience while contributing to a vibrant hospitality environment. Located in a picturesque setting, the hotel offers unique opportunities for personal and professional growth, making it an ideal place for those seeking meaningful employment in the hospitality sector.
Contact Details:
The Falmouth Hotel - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Falmouth
✨Tip Number 1
Make sure to research The Falmouth Hotel before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in being part of their reception crew.
✨Tip Number 2
Practice your communication skills! Since you'll be greeting guests and handling enquiries, being able to articulate your thoughts clearly and confidently is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks in previous roles, especially in hospitality or customer service. This will demonstrate that you can handle the busy reception environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're tech-savvy and ready to embrace the hotel’s systems like Mews.
We think you need these skills to ace Receptionist in Falmouth
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can connect with our guests!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or customer service. Mention any specific skills that match the job description, like your organisational abilities or experience with hotel PMS systems like Mews.
Show Your Enthusiasm:Express your excitement about the role and working at The Falmouth Hotel. A positive attitude goes a long way, so let us know why you’re passionate about providing outstanding service and being part of our team!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Falmouth Hotel - Reception
✨Show Your Warmth
As a receptionist, your ability to greet and welcome visitors is crucial. Practice a friendly and professional greeting before the interview. Think about how you would make someone feel at ease when they walk into a hotel.
✨Master the Phone Etiquette
Since you'll be handling calls, it’s important to demonstrate excellent phone etiquette. During the interview, be prepared to role-play a phone call scenario. This will show your confidence and communication skills in action.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities. Come prepared with examples of how you've managed multiple tasks or solved problems in previous roles. This will help illustrate your multitasking capabilities.
✨Demonstrate Flexibility
Flexibility is key in this role, especially with varied shifts. Be ready to discuss your availability and willingness to work evenings, weekends, and bank holidays. Showing that you're adaptable will make you a more attractive candidate.
