At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle enquiries with a smile.
- Company: Join The Falmouth Hotel's friendly reception team.
- Benefits: Enjoy shared tips, staff discounts, and opportunities for growth.
- Other info: Flexible shifts and a chance to participate in fun events.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
We are searching for a friendly, professional and well‑organised person to join our reception team at The Falmouth Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include greeting guests, ensuring a smooth check‑in/check‑out process and handling telephone and email enquiries. This full‑time position requires 38‑40 hours per week, working 5 out of 7 days a week including evenings, weekends and bank holidays.
Responsibilities:
- Greet and welcome visitors in a warm and professional manner.
- Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
- Manage the reception area, maintaining a tidy and welcoming environment.
- Provide administrative support to various departments as needed.
- Respond to emails and other correspondence promptly.
Requirements:
- Strong organizational and multitasking abilities with a keen attention to detail.
- Positive attitude and a commitment to providing outstanding service in every interaction.
- Experience of using a hotel PMS system such as Mews.
- Excellent communication skills, a positive can‑do attitude and the ability to develop good working relationships with staff members.
- Flexibility to work varied shifts, including mornings, evenings and weekends.
- Previous experience in a hospitality or customer service role preferred.
Benefits:
- 100% shared tips.
- Full training.
- Opportunities to grow and progress within our three hotels.
- Staff discount, including room rates, food and drink, spa treatments and free use of our leisure clubs (gym & swimming pool).
- Company pension contributions.
- Uniform.
- The chance to participate in charity fundraisers and environmental initiatives.
- Staff rewards and parties.
Please note, we do not offer live in accommodation.
Front Desk & Guest Experience Associate in Falmouth employer: The Falmouth Hotel - Reception
The Falmouth Hotel is an exceptional employer that prioritises a supportive and engaging work environment for its Front Desk & Guest Experience Associates. With a commitment to employee growth, the hotel offers comprehensive training, opportunities for advancement across its three locations, and generous staff benefits including shared tips, discounts on services, and participation in community initiatives. Join a team that values outstanding service and fosters a positive atmosphere, making every day at work rewarding and enjoyable.
Contact Details:
The Falmouth Hotel - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Experience Associate in Falmouth
✨Tip Number 1
Make sure to research The Falmouth Hotel and its values before your interview. We want to see that you’re genuinely interested in our team and the guest experience we provide. Knowing a bit about our services can help you stand out!
✨Tip Number 2
Practice your communication skills! As a Front Desk & Guest Experience Associate, you'll be the first point of contact for guests. We recommend role-playing common scenarios with a friend to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. We suggest wearing smart, professional attire to your interview to show that you take the opportunity seriously and are ready to represent our hotel.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love candidates who take the initiative and keep the conversation going!
We think you need these skills to ace Front Desk & Guest Experience Associate in Falmouth
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re looking for someone who can connect with our guests!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality or customer service. Mention any specific skills that match the job description, like your ability to handle enquiries or manage a reception area.
Show Off Your Communication Skills:Since this role involves a lot of interaction with guests and staff, emphasise your excellent communication skills in your application. Share examples of how you've successfully resolved issues or provided outstanding service in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at The Falmouth Hotel!
How to prepare for a job interview at The Falmouth Hotel - Reception
✨Know the Company
Before your interview, take some time to research The Falmouth Hotel. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Front Desk & Guest Experience Associate, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest inquiries or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you’ve had to solve problems on the spot, especially in a customer service context. Be ready to share these experiences during your interview, as they’ll highlight your ability to think quickly and maintain a positive attitude under pressure.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you understand the importance of presentation in the role and are serious about making a good impression on both the interviewers and future guests.
