Director, Customer Account Manager in Slough

YOU MUST HAVE EXPERIENCE IN SECURITY SERVICES / SECURITY SOLUTIONS FOR THIS ROLE.

Employer: Highly reputable national large organisation within the Security industry.

Salary: HIGHLY COMPETITIVE + Excellent Pension 8% going up to 10% + Life Insurance + 33 Days Holiday (Inc Bank Holidays) + Fantastic Employee Benefits.

This is an opportunity to earn an excellent salary whilst working as an Account Director responsible for a prestigious £4 million commercially led security contract in London, for a highly established provider of Security solutions who sits as a recognised quality provider within the security management industry.

This business sits as a spearhead in innovation amongst competitors for security solutions and operates a high-quality operational capability to ensure maintenance of their reputation as a truly value-added provider, aligned with their policy to deliver best-in-class service standards across all client environments.

With strong organic growth and a clear progression structure, this role offers both significant earning potential and long-term career development. The business is seeking an ambitious individual aligned with its ethos of continuous improvement, operational excellence, client partnership, and professional advancement.

As Account Director, you will take full strategic and operational ownership of a prestigious commercially led security contract valued at approximately £4 million annually. This flagship account is of significant strategic importance to the organisation and requires a commercially astute, operationally credible, and client-focused individual capable of driving service excellence and long-term account growth.

You will act as the senior point of contact for the client, building and maintaining trusted relationships with senior stakeholders including Heads of Security, Facilities Directors, Procurement teams, and wider leadership functions.

This role requires a balance of strategic account leadership and operational oversight, ensuring exceptional service delivery, contract compliance, client satisfaction, retention, and commercial performance.

Experience within high-profile or high-security environments, including knowledge of counter-terrorism measures, Martyns Law, incident management, and partnership working with police and emergency services is highly advantageous.

You will work closely with operational teams to ensure service excellence, workforce optimisation, contract profitability, and identification of opportunities to enhance service delivery through innovation and technology-led solutions.

This is an exciting opportunity to take ownership of a flagship account of significant importance to the business. At present, the contract is performing exceptionally well, and the organisation is keen to capitalise on this success by appointing a commercially minded Account Director who can focus on account growth, profitability, client retention, and operational excellence whilst ensuring continuity of best-in-class service delivery.

Direct Management of:

• Security Managers
• Site Managers
• Security Supervisors

Full ownership of a prestigious flagship security account valued at approximately £4 million.

Full P&L responsibility, budget management, forecasting, and commercial performance.

Strategic client relationship management across senior stakeholder groups.

Submission of operational and commercial reports to senior leadership.

Identification of account growth opportunities, service enhancements, and value-add initiatives.

Driving continuous improvement across operational delivery, service standards, and innovation.

Recruitment, succession planning, performance management, and development of direct reports.

Supporting implementation of technology-driven security solutions and operational efficiencies.

Leading business retention strategies and contract renewal activity.

Liaising with Police, emergency services, and external stakeholders on security-related matters where required.

Promoting and driving a strong security culture throughout the account, ensuring required security protocols are consistently adhered to.

ESSENTIAL QUALITIES:

• Experience within Security Management / Security Solutions.
• Experience managing high-value commercially led contracts or key accounts.
• Strong commercial acumen with a proven track record of contract growth and profitability management.
• Proven client relationship management at senior stakeholder level.
• Experience working on demanding, detail-orientated projects with challenging delivery timeframes.
• High quality communication and presentation capability.
• SIA Licence.
• Full Driving Licence.

Company Sick Pay Scheme.

Enhanced Maternity, Adoption and Paternity Leave Pay.

Excellent Company Pension Scheme.

Death in Service (subject to eligibility criteria).

This is an opportunity to make a name for yourself within a business who reward their staff both financially and through professional development. If you are looking for a role which offers longevity, opportunity for promotion, and strong financial reward, send your CV for immediate consideration and interview.

Experience may include: security, facilities management, FM services, manned guarding, security solutions, account director, account manager, strategic accounts, contracts manager, operations manager, regional manager, commercial security contracts, flagship contracts, corporate security.