Sales Executive in Derby

Account Manager Security Systems

Competitive Salary + Excellent Company Benefits + Bonus + Mobile + Laptop + Excellent Pension Scheme with Strong Employer Contribution + Private Healthcare + Life Assurance + 25 Days Holiday + 8 Bank Holidays + Flexible Time

Sector: Security Systems / Integrated Security Solutions

Location: Nottingham / Hybrid Working

This is an excellent opportunity to join a highly established and successful independent security systems provider in a desk-based Account Management position, taking responsibility for developing and maintaining relationships across an existing portfolio of customers. The business has an excellent reputation within the security industry, with more than four decades of experience delivering sophisticated security solutions across high-security, public space, transport and critical infrastructure environments throughout the UK and Ireland.

Working with leading technology partners, the organisation delivers innovative integrated security solutions tailored around individual customer requirements. Continued investment in technology, people and service delivery has enabled the business to develop long-standing relationships with customers across a diverse range of sectors. Due to continued growth, they are now looking to strengthen their commercial team with an experienced Account Manager who can provide proactive, consistent management of an established customer portfolio.

The role will be predominantly desk based, combining proactive account management, customer retention, relationship development and identification of additional sales opportunities within existing accounts. You will become the primary commercial contact for a portfolio of customers, maintaining regular communication rather than simply responding when a requirement arises. You will develop a strong understanding of each customer's estate, existing security provision and future requirements, allowing you to identify opportunities to provide additional systems, upgrades, maintenance and wider security solutions. The position would particularly suit someone who understands the security systems/integration market and enjoys developing existing customer relationships.

Role Responsibilities

• Manage and develop an established portfolio of security systems customers.
• Build strong, long-term relationships with key customer contacts and become a trusted point of contact for their ongoing security requirements.
• Maintain a structured programme of proactive customer calls, account reviews and regular contact across the portfolio.
• Understand customers' existing security systems, sites, requirements and future plans.
• Identify opportunities to increase account value through cross-selling and upselling additional security systems and services.
• Generate opportunities across CCTV, access control, intruder detection, integrated security systems, upgrades, maintenance and associated solutions.
• Proactively follow up customer enquiries, proposals and outstanding opportunities to maximise conversion.
• Support customer retention and renewal activity, ensuring customers receive a consistently high level of service.
• Identify dormant or underdeveloped accounts and proactively re-engage customers.
• Work closely with the wider Sales and Technical teams to ensure customer requirements are understood and appropriate solutions are developed.
• Recognise larger, strategic or multi-site opportunities and work collaboratively with senior Account Management colleagues where appropriate.
• Maintain accurate customer, opportunity and pipeline information within CRM.
• Provide clear visibility of account activity, pipeline, customer engagement and sales opportunities.
• Champion a positive, customer-focused culture and ensure customers receive a responsive and professional service throughout their relationship with the business.