Senior Crowd Safety Manager and Deputy Safety Officer in Burton upon Trent

The FA is seeking an experienced and highly organised Crowd Safety professional to play a pivotal role in planning and delivering event‑day operations, leading teams, and driving continuous improvement across Wembley Stadium's dynamic programme of major events. This position is offered as a dual role - Senior Crowd Safety Manager and Deputy Safety Officer. The successful candidate will be required to work in line with our busy event schedule, including weekends and evening shifts, so flexibility is essential.

What will you be doing?

• To work closely with the Senior Deputy Safety Officer for all bowl events at Wembley Stadium.
• Manage and oversee the planning processes for the crowd safety teams, including the senior event day crowd safety command structure, stewards and security staff.
• Effectively lead a diverse team of event professionals, creating and maintaining an inclusive and productive working environment, consistently demonstrating positive behaviours in line with FA Group values.
• Manage and oversee the Steward agency contracts and associated KPI’s.
• Ensure all relevant event processes, procedures and documents are produced in line with the stadium's planning processes and policies, adhering to all legislative obligations.
• To support with the recruitment, training and on‑going development of the crowd safety team.
• To work closely with the Stadium Safety Officer and Senior Deputy Safety Officer to ensure a fully joined up and coordinated approach between the Crowd Safety & Security functions for all events, keeping in close communication.
• Help develop training modules to continuously improve event day delivery.
• Produce detailed statistical analysis on the performance of event day operations.
• To support the Events Team in the development of a venue strategy which creates and delivers an event operation specific to each event type at the stadium i.e. International Football, Club Football, Music, NFL, to demonstrate a proactive approach with continuous improvement and efficiency for the benefit of Event Owners and fans.
• To oversee the financial performance and delivery of the Crowd Safety department budget, providing accurate budgets and forecasts for the Stadium Safety Officer.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well‑being can be maintained.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

• Essential for the role:
• NVQ Level 4 Spectator Safety qualification (or working towards qualification)
• Proven successful experience as a Deputy Safety Officer for a wide range of events.
• Significant understanding and experience of crowd safety management.
• Proven team leader with demonstrated experience in effectively leading and managing a diverse team of direct reports and event professionals, creating an inclusive and positive team culture.
• Experience of cultivating a consistent best practice behaviour.
• Significant understanding and awareness of the relevant applicable legislation for venues and major events.
• Flexible approach to working hours.

• Beneficial to have:
• Experience of presenting and influencing.
• Understanding of the Equality Act in relation to disability discrimination issues.
• Understanding and experience of working in partnership with Police on event days.
• Commitment to continuing professional development.
• Understanding of technology in the events industry and crowd safety management.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world‑class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high‑performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well‑being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full‑time, permanent contract).

For more information on what it is like to work at The FA, please visit our FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

How to Apply

Please click “Apply Now” to begin your application.