At a Glance
- Tasks: Administer International Transfer Certificates and provide customer support for football registrations.
- Company: Join the FA's Football Operations team at Wembley Stadium.
- Benefits: Enjoy free lunches, event tickets, medical cover, and a flexible working model.
- Other info: Great career growth opportunities in a dynamic sports environment.
- Why this job: Be at the heart of football operations and make a real impact in the game.
- Qualifications: Strong IT and administrative skills, with a keen eye for detail.
The predicted salary is between 43335 - 52965 £ per year.
The FA's Football Operations team has an exciting opportunity for a detail-oriented ITC Administrator, with strong interpersonal skills to support the administration of International Transfer Certificates (ITC) for the National Leagues Pyramid (NLP) and Grassroots game and to provide Customer Service Support to the game, while supporting our wider Player Status & Registrations team.
International Transfer Certificates are required when all players above the age of 10 move from England to or from another country to play football.
The postholder will work with other national associations, use FIFA and FA systems to play a key role in ensuring this process is done effectively to allow players to play.
The postholder will be based in the Football Operations Division, which is at the heart of the running of the game, including Player Status & Registrations, Refereeing, FA Competitions, Licencing & Sanctioning and the National Leagues Pyramid, including the Women's National League, providing great exposure into the running of the game.
This role is a 12-month Fixed Term Contract. Interviews for this role will take place the week commencing 7th of September.
What will you be doing?
- Processing International Transfer Certificates received via the registration portal in a timely, effective and accurate manner in accordance with performance targets.
- Supporting the wider Player Status team where required in Player Registration matters, such as Player Contract & Loan submissions for the National Leagues Pyramid.
- Using the designated Customer Service platform to respond, within agreed timeframes, to queries received in relation to ITCs or other queries assigned to the post holder.
- Ensuring that the relevant reporting tools are updated daily to provide accurate positioning of current application flows.
- Engaging with external stakeholders, such as other National Associations to confirm that players are either registered to their Association or The FA.
- Utilising FA and FIFA Systems to ensure that players are correctly registered or released in accordance with their application.
- Supporting the team in delivering projects that are designed to provide Continual Process Improvement.
- Always providing high-quality and respectful customer service to stakeholders in line with The FA Group Values.
- Executing additional tasks as required in order to meet FA Group changing priorities.
- Complying with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
What are we looking for?
Essential for the role
- Excellent IT skills utilising Office 365 products
- Strong administrative skills, especially in writing & constructing emails
- Excellent interpersonal skills, particularly when dealing with problems in a fast-paced working environment
- Eye for detail in process environments.
Beneficial to have
- Use of customer service platforms ie. Freshdesk
- Experience of using smartsheet or other data platforms
- Understanding of FIFA Player Status Articles and the International Transfer Certificate policy for adults and minors.
- Experience of sports / football administration
What's in it for you?
We are committed to ensuring everyone can flourish in their roles.
To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football.
We are also delighted to offer a world-class, Elite Performance Centre, St.
George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role.
But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract )
- A hybrid working model which offers greater flexibility.
How to Apply
Please click
“Apply Now” to begin your application.
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ITC Administrator in Burton upon Trent employer: The FA
The FA in Kent is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration. With a hybrid working model, employees enjoy the flexibility of remote work while still benefiting from in-office teamwork. The organisation prioritises employee growth through continuous learning opportunities and a supportive environment, making it an ideal place for those seeking meaningful and rewarding careers in digital marketing.
StudySmarter Expert Advice🤫
We think this is how you could land ITC Administrator in Burton upon Trent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like The FA.
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Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
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We think you need these skills to ace ITC Administrator in Burton upon Trent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The FA.
How to prepare for a job interview at The FA
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The FA's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The FA offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
