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- Tasks: Deliver unforgettable experiences at the iconic London Eye while providing top-notch customer service.
- Company: Join a leading attraction in the heart of London with a vibrant team.
- Benefits: Earn £13.85/hr, enjoy bonuses, discounts, and free tickets to attractions worldwide.
- Other info: Flexible hours required, including weekends and late finishes during peak times.
- Why this job: Be part of an exciting environment and create memorable moments for guests.
- Qualifications: Experience in hospitality, strong communication skills, and a guest-first attitude.
The predicted salary is between 28800 - 28800 £ per year.
Fancy being part of the ultimate experience in the heart of London? At 135 metres, the world-famous London Eye is the UK’s most popular paid visitor attraction, and we’re looking for VIP Hosts to join our dedicated team in delivering the most amazing experience in London!
What you'll be doing:
- Delivering a friendly, guest-focused service across all front-of-house Hospitality areas, including the VIP Desk, Eye Lounge Bar, and our portfolio of premium Hospitality Experiences
- Handling customer enquiries and resolving issues professionally
- Ensuring customer-facing areas meet presentation and service standards
- Supporting the smooth day-to-day running of operations
- Communicating effectively with colleagues and line managers
- Working flexibly and reliably to meet guest and business needs
This is a fixed term contract. The London Eye is open daily, so full availability is needed, including weekends, bank holidays, and late finishes required during peak periods. Late finishes will be up to 9pm.
Qualifications & Experience:
- Experience in a customer-facing or hospitality environment
- Experience working in a bar setting, delivering great service to a variety of customers
- Strong customer service skills with a guest-first approach
- Confident, clear and positive communication skills
- Ability to show initiative and problem-solve when needed
- Reliable, punctual and willing to go the extra mile
- Flexible and adaptable in a fast-paced environment
Benefits:
- We offer an hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount
- You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.85/Hr.
VIP Experience Host employer: The Eye Brand
Contact Detail:
The Eye Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Experience Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be ready for that interview! Research the London Eye and its VIP experiences. Prepare answers that highlight your customer service skills and how you handle tricky situations. Show them you’re the perfect fit for their team!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you show up for interviews or networking events. It shows you care about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles we have available, including the VIP Host position. Don’t miss out on your chance to shine!
We think you need these skills to ace VIP Experience Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the amazing experiences we create at the London Eye.
Tailor Your Application: Make sure to tailor your application to highlight your customer service skills and any relevant experience in hospitality. We love seeing how your background aligns with what we do, so be specific about your past roles and achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at The Eye Brand
✨Know the Experience Inside Out
Before your interview, make sure you know all about the London Eye and the VIP experiences it offers. Familiarise yourself with the different hospitality areas and think about how you would enhance a guest's experience. This will show your passion for the role and help you stand out.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved issues or went the extra mile for a guest. This will demonstrate your guest-first approach and problem-solving abilities, which are crucial for this role.
✨Practice Clear Communication
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend. This will help you feel more at ease and ensure you convey your enthusiasm and positivity during the actual interview.
✨Be Ready for Flexibility Questions
Given the nature of the job, be prepared to discuss your availability and willingness to work flexible hours, including weekends and late finishes. Highlight your reliability and adaptability, as these traits are essential for supporting the smooth running of operations.