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- Tasks: Welcome guests, suggest merchandise, and keep the shop sparkling at the iconic London Eye.
- Company: Join a vibrant team at one of London's most famous attractions.
- Benefits: Competitive pay, bonuses, discounts, and free attraction tickets worldwide.
- Other info: Flexible shifts including weekends and holidays; great opportunity for personal growth.
- Why this job: Bring the magic of London to life while making unforgettable memories for guests.
- Qualifications: Confident communicator, team player, and 18+ due to health and safety regulations.
The predicted salary is between 28700 - 28700 £ per year.
Are you ready to help guests make memories at 135 metres? We’re on the lookout for Retail Assistants to join our vibrant team at the London Eye - one of the most iconic views in the world.
You’ll be the friendly face our guests meet in the shop, welcoming them in, offering helpful suggestions and making sure they don’t leave without the perfect memento. You’ll keep the shop sparkling, the shelves full and the energy high. Because this is more than a job, it’s a chance to bring the magic of London to life!
What you’ll be doing:
- Greeting guests with warmth, enthusiasm and a bit of sparkle
- Keeping our shop stocked, tidy and looking top-notch
- Suggesting must-have merchandise in a way that’s helpful, never pushy
- Answering questions and offering brilliant customer service
- Helping us smash our daily targets and boost revenue
- Working closely with the wider team
- Jumping in to help other departments when needed
We have Full-Time fixed term contracts available. Our attraction is open daily so we will need you to have full flexibility as shifts will include weekends, bank holidays and school holidays.
Qualifications & Experience:
- Someone who’s confident chatting to hundreds of guests a day
- A natural at spotting what guests might love and upselling with style
- Someone comfortable working to strict health and safety standards (we’ll train you)
- A team player who brings energy and positivity to every shift
- Aged 18 or over due to health and safety regulations
Benefits:
- We offer an hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount
- You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.84/Hr.
Retail Host employer: The Eye Brand
Contact Detail:
The Eye Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the London Eye and its values. This way, you can show us that you're genuinely interested in being part of our team and bringing that magic to life.
✨Tip Number 2
Practice your customer service skills! Think about how you would greet guests and suggest products. We want to see your enthusiasm and how you can make every guest feel special, so role-play with a friend if you can!
✨Tip Number 3
Be ready to showcase your teamwork! During the interview, share examples of how you've worked well with others in the past. We love team players who can jump in and help out wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen on joining our vibrant team at the London Eye. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring that sparkle to our team.
Tailor Your Application: Make sure to tailor your application to the Retail Host position. Highlight any relevant experience you have in customer service or retail, and mention how you can help create memorable experiences for our guests at the London Eye.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Eye Brand
✨Show Your Enthusiasm
When you walk into the interview, let your excitement for the role shine through! This position is all about creating memorable experiences for guests, so be sure to express your passion for customer service and how you can bring that energy to the London Eye.
✨Know the Product
Familiarise yourself with the merchandise sold at the London Eye. Being able to suggest must-have items confidently will show that you're proactive and ready to upsell with style. Do a bit of research on popular souvenirs and think about how you would recommend them to guests.
✨Demonstrate Team Spirit
This role requires a strong team player, so be prepared to share examples of how you've worked well in a team before. Highlight any experiences where you’ve jumped in to help others or contributed to achieving targets together. It’s all about showing that you can bring positivity and collaboration to the team!
✨Prepare for Scenarios
Think about common customer service scenarios you might face as a Retail Host. Prepare responses for questions like how you would handle a difficult guest or how you would upsell without being pushy. Practising these scenarios will help you feel more confident during the interview.