At a Glance
- Tasks: Deliver amazing guest experiences at the iconic London Eye and handle customer enquiries.
- Company: Join a fun team at the UK's most popular attraction in the heart of London.
- Benefits: Earn £13.84/hr, enjoy discounts, and get free tickets to attractions worldwide!
- Other info: Fixed term contract with full availability required, including weekends and holidays.
- Why this job: Be part of an unforgettable experience and make guests' visits truly special.
- Qualifications: Customer service experience and a positive, flexible attitude are essential.
The predicted salary is between 13.84 - 13.84 £ per hour.
Fancy being part of the ultimate experience in the heart of London? At 135 metres, the world-famous London Eye is the UK’s most popular paid for visitor attraction, and we’ve got our Eye out for VIP Hosts to join our dedicated team in delivering the most amazing experience in London!
What you'll be doing:
- Delivering a friendly, guest-focused service across all front-of-house Hospitality areas, including the VIP Desk, Eye Lounge Bar, and our portfolio of premium Hospitality Experiences
- Handling customer enquiries and resolving issues professionally
- Ensuring customer‑facing areas meet presentation and service standards
- Supporting the smooth day‑to‑day running of operations
- Communicating effectively with colleagues and line managers
- Working flexibly and reliably to meet guest and business needs
This is a fixed term contract. The London Eye is open daily so full availability is needed, including weekends, bank holidays and late finishes required during peak periods. Late finishes will be up to 9pm.
Qualifications & Experience:
- Experience in a customer‑facing or hospitality environment
- Experience working in a bar setting, delivering great service to a variety of customers
- Strong customer service skills with a guest‑first approach
- Confident, clear and positive communication skills
- Ability to show initiative and problem‑solve when needed
- Reliable, punctual and willing to go the extra mile
- Flexible and adaptable in a fast‑paced environment
Benefits:
- We offer an hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount
- You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.84/Hr.
VIP Experience Host in London employer: The Eye Brand
Join our vibrant team at the iconic London Eye, where we pride ourselves on delivering exceptional guest experiences in a dynamic and supportive work environment. As a VIP Experience Host, you'll enjoy competitive pay, a monthly bonus scheme, and exclusive discounts, all while working in one of London's most famous attractions. With opportunities for personal growth and a culture that values flexibility and teamwork, this is the perfect place for those looking to make a meaningful impact in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Experience Host in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace VIP Experience Host in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at The Eye Brand
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at The Eye Brand. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
