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- Tasks: Deliver exceptional customer service and enhance guest experiences at the iconic London Eye.
- Company: Join the team at the UK's most popular visitor attraction.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Why this job: Be part of a vibrant team making unforgettable memories for visitors.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with a dynamic work environment and career advancement potential.
The predicted salary is between 28800 - 42000 £ per year.
Fancy helping guests experience London from its most iconic perspective? At 135 metres above the city, the world-famous London Eye is the UK’s most popular paid visitor attraction, and we are looking for a Customer Service Executive to help keep every moment turning smoothly.
This is a pivotal role at the heart of the Eye experience. You will work closely with the Guest Excellence Manager to champion a warm, positive customer service culture, both on the attraction and across our digital touchpoints including email and social media.
You will be a calm and confident role model when handling guest feedback, responding to enquiries with care, clarity and professionalism. From celebrating memorable moments to resolving concerns, you will ensure every guest feels listened to, supported and valued.
Beyond day-to-day communication, you will monitor customer service standards through our mystery shop programme, sharing insights with department managers and recognising teams for their outstanding work. You will turn feedback into meaningful action, producing reports, analysing trends and helping shape action plans that continue to elevate the London Eye experience.
This is a full-time, permanent role. As the London Eye welcomes guests every day of the year, flexibility to work weekends is required.
Customer Service Executive in London employer: The Eye Brand
Contact Detail:
The Eye Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Get to know the company! Research the London Eye and its customer service culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to handle guest feedback with care and professionalism. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at the London Eye!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring a warm and positive vibe to the London Eye experience, so share any relevant experiences that highlight your skills in this area.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. We appreciate clarity, so avoid jargon and keep your sentences simple. This will help us understand your qualifications and how you can contribute to our team.
Highlight Your Problem-Solving Skills: As a Customer Service Executive, you'll need to handle guest feedback and resolve concerns effectively. Use your application to showcase examples of how you've tackled challenges in the past, demonstrating your calm and confident approach.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the London Eye!
How to prepare for a job interview at The Eye Brand
✨Know the Attraction Inside Out
Before your interview, make sure you research the London Eye thoroughly. Understand its history, significance, and what makes it a unique experience for guests. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you turned a negative situation into a positive one. This will demonstrate your ability to handle guest feedback with care and professionalism.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview. You might be asked to respond to a guest complaint or query. Practise staying calm and confident while providing clear and supportive responses. This will highlight your ability to embody the warm customer service culture they’re looking for.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working weekends and collaborating closely with the Guest Excellence Manager, be prepared to discuss your flexibility and teamwork skills. Share examples of how you've worked well in a team and adapted to changing schedules or demands in previous roles.
