At a Glance
- Tasks: Welcome guests with energy and sell tickets for iconic attractions.
- Company: Join the team at the London Eye, a top London attraction.
- Benefits: Competitive pay, bonuses, discounts, and free attraction tickets.
- Other info: Flexible shifts available, including weekends and holidays.
- Why this job: Create unforgettable experiences for visitors while working in a fun environment.
- Qualifications: Confident communicator with a passion for customer service.
The predicted salary is between 13.84 - 13.84 £ per hour.
We're looking for Admissions Hosts to join our fantastic team at the London Eye, welcoming thousands of guests every day to one of London's most iconic attractions. As an Admissions Host, you'll be at the heart of the guest experience. From helping visitors choose the best tickets and experiences to managing queues and providing outstanding customer service, you'll make every interaction memorable. You'll be confident, approachable, and passionate about creating unforgettable days out while helping guests get the most from their visit.
What you'll be doing:
- Welcoming guests with energy, enthusiasm and a friendly smile
- Selling tickets for the London Eye, River Cruise and other Merlin attractions
- Helping guests choose the best ticket options and promoting additional experiences and upgrades
- Providing exceptional customer service while exceeding guest expectations
- Managing queues and ensuring guests have a smooth, enjoyable arrival experience
- Handling cash and card transactions accurately while following company procedures
- Maintaining excellent product knowledge to confidently answer guest questions
- Working closely with your team to achieve daily sales and customer service targets
- Supporting colleagues across the attraction whenever needed
- Following all health and safety procedures to ensure a safe environment for guests and colleagues
Our attraction is open every day of the year, so you'll need full flexibility to work a variety of shifts, including weekends, bank holidays and school holidays.
Qualifications & Experience:
- A confident communicator who enjoys interacting with hundreds of guests each day
- Passionate about delivering exceptional customer service
- Comfortable recommending ticket upgrades and additional experiences in a genuine, guest-focused way
- Able to remain positive and professional in a fast-paced environment
- A great team player who enjoys supporting colleagues and working towards shared goals
- Comfortable handling cash and following operational procedures
- Aged 18 or over due to health and safety regulations
Benefits:
- We offer an hourly rate paid fortnightly
- Monthly Bonus Scheme based on customer service targets
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount
- You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: From GBP £13.84/Hr.
Admissions Host in London employer: The Eye Brand
The Eye Brand is an exceptional employer, offering a vibrant work culture at the iconic London Eye where creativity and customer service excellence thrive. Employees benefit from generous perks such as a 40% discount on LEGO products and complimentary tickets to Merlin attractions, alongside ample opportunities for professional growth and development in a dynamic environment. Join us to make a meaningful impact on guest experiences while being part of a supportive and engaging team.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Host in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Eye Brand. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Eye Brand before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions Host in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Eye Brand:Your cover letter is your chance to shine! Tell us why you want to work at The Eye Brand specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Eye Brand!
How to prepare for a job interview at The Eye Brand
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
