At a Glance
- Tasks: Lead unforgettable events at the iconic London Eye, ensuring exceptional guest experiences.
- Company: Join a renowned attraction with a vibrant hospitality culture.
- Benefits: Enjoy discounts on LEGO, free Merlin attraction tickets, and employee perks.
- Other info: Fixed-term role until 2026 with opportunities for growth and development.
- Why this job: Shape premium experiences in a dynamic environment while making lasting memories.
- Qualifications: Experience in hospitality or events management and strong leadership skills.
The predicted salary is between 35861 - 35861 £ per year.
Step into a role where you create unforgettable experiences above one of the world's most recognised city skylines, at the heart of the London Eye. We're recruiting an Events Operations Manager (fixed-term, full-time) to lead the delivery, performance and growth of our hospitality, private pod and events business. From VIP celebrations and corporate events to premium guest experiences, you'll ensure every event is delivered safely, efficiently and to exceptional standards.
Working with the Senior Hospitality Manager, you'll be the operational force behind our Events and Hospitality offering. Acting as the key link between Sales, Events, Hospitality and Operations teams, you'll turn plans into seamless experiences while driving commercial success and guest satisfaction. This is a role that combines operational leadership with hands-on delivery. You'll be visible during high-profile events, leading teams, supporting clients and making decisions that keep operations running smoothly.
As Hospitality continues to grow, you'll support the delivery of larger Private Pod experiences, Lounge functions and new business opportunities, including the rollout of London Eye Weddings. Whether managing a private pod experience, launching a new hospitality product or overseeing a major event, you'll set the standard for excellence.
Alongside your Hospitality and Events responsibilities, you'll operate as a Duty Manager on a rota basis, taking responsibility for the wider operation of the London Eye site and supporting the delivery of world-class guest experiences every day. This is a fixed-term, full-time role, contracted until the end of 2026. Flexibility is essential, including evenings, weekends and bank holidays to support the operational needs of the business.
Qualifications & Experience
- Have experience leading hospitality, events or venue operations within a fast-paced guest-facing environment
- Combine strong commercial awareness with a passion for delivering exceptional guest experiences
- Build trusted relationships with clients, stakeholders and teams at all levels
- Lead people with clarity and confidence, developing high-performing teams through coaching and support
- Stay calm under pressure and make sound decisions during live events and operational incidents
- Take ownership of challenges and look for opportunities to improve processes, products and performance
- Have experience managing budgets, analysing performance data and using insight to drive results
- Understand the importance of health, safety and compliance in a busy operational setting
- Enjoy being hands-on and visible, leading from the front during events and peak trading periods
- Are excited by the opportunity to shape and grow premium hospitality experiences at one of London's most iconic attractions.
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £35,861.78/Yr.
Events Operations Manager employer: The Eye Brand
The Eye Brand is an exceptional employer, offering a vibrant work culture at the iconic London Eye where creativity and customer service excellence thrive. Employees benefit from generous perks such as a 40% discount on LEGO products and complimentary tickets to Merlin attractions, alongside ample opportunities for professional growth and development in a dynamic environment. Join us to make a meaningful impact on guest experiences while being part of a supportive and engaging team.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Eye Brand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Eye Brand
Don't be shy about reaching out to The Eye Brand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Eye Brand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Eye Brand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
