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- Tasks: Help guests enjoy the London Eye experience with exceptional customer service.
- Company: Join the iconic London Eye team, a top visitor attraction in the UK.
- Benefits: Monthly bonuses, discounts, free attraction tickets, and flexible working hours.
- Why this job: Be part of a memorable experience and make every guest feel valued.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 22758 - 28447 £ per year.
Fancy helping guests experience London from its most iconic perspective? At 135 metres above the city, the world-famous London Eye is the UK’s most popular paid visitor attraction, and we are looking for a Customer Service Executive to help keep every moment turning smoothly. This is a pivotal role at the heart of the Eye experience.
You will work closely with the Guest Excellence Manager to champion a warm, positive customer service culture, both on the attraction and across our digital touchpoints including email and social media. You will be a calm and confident role model when handling guest feedback, responding to enquiries with care, clarity and professionalism. From celebrating memorable moments to resolving concerns, you will ensure every guest feels listened to, supported and valued.
Beyond day-to-day communication, you will monitor customer service standards through our mystery shop programme, sharing insights with department managers and recognising teams for their outstanding work. You will turn feedback into meaningful action, producing reports, analysing trends and helping shape action plans that continue to elevate the London Eye experience. This is a full-time, permanent role. As the London Eye welcomes guests every day of the year, flexibility to work weekends and bank holidays is essential.
Qualifications & Experience
- Strong background in delivering exceptional customer experiences
- Ability to handle guest enquiries, complaints and feedback professionally
- Previous experience of working within a busy guest-facing environment, ideally a visitor attraction
- Excellent written and verbal skills and ability to work under pressure whilst facing a busy workload
- Commitment to understanding and exceeding guest expectations by helping to deliver a premium experience
Benefits
- Monthly bonus based on customer satisfaction
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Enjoy the Ride pass – giving you and 5 others a Merlin Annual Pass (Gold edition)
- X2 volunteer days a year
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £28,447.29/Yr.
Customer Service Executive employer: The Eye Brand
Contact Detail:
The Eye Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research the London Eye and its customer service culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling guest feedback and enquiries, role-play common scenarios with a friend. This will boost your confidence and help you respond with care and clarity.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle complaints professionally.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at the London Eye!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've handled guest enquiries and feedback in the past, so share specific examples that showcase your skills!
Be Clear and Professional: Since this role involves a lot of written communication, it's crucial to demonstrate your excellent written skills. Keep your application clear, concise, and professional – we love a well-structured message!
Tailor Your Application: Take a moment to tailor your application to the London Eye experience. Mention why you’re excited about working at such an iconic attraction and how you can contribute to creating memorable moments for our guests.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board to help us elevate the London Eye experience!
How to prepare for a job interview at The Eye Brand
✨Know the Attraction Inside Out
Before your interview, make sure you research the London Eye thoroughly. Understand its history, significance, and what makes it a unique experience for guests. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you handled complaints or went above and beyond for a guest. Be ready to discuss how you can apply these skills to enhance the London Eye experience.
✨Practice Calm Communication
As a Customer Service Executive, you'll need to handle feedback and enquiries with care and professionalism. Practice responding to potential scenarios calmly and clearly. This will help you demonstrate your ability to remain composed under pressure during the interview.
✨Be Flexible and Enthusiastic
Since the role requires working weekends and bank holidays, express your flexibility and enthusiasm for the job. Show that you're excited about the opportunity to contribute to such an iconic attraction and that you're ready to embrace the challenges that come with it.
