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For Companies At a Glance
- Tasks: Engage with guests and provide exceptional customer service at the iconic London Eye.
- Company: Join the team at the world-famous lastminute.com London Eye.
- Benefits: Enjoy competitive pay, discounts, bonuses, and free attraction tickets.
- Why this job: Be part of a fun team creating unforgettable experiences for visitors.
- Qualifications: Strong communication skills and experience in a fast-paced hospitality environment.
- Other info: Flexible shifts available until June 2025, with great career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
What you’ll bring to the team
Fancy being part of the iconic heart of London? Of course, you do! At 135 metres high, the world-famous lastminute.com London Eye is the only moving view of the city. From movie royalty to actual royalty, the London Eye has welcomed them all and we’ve got our Eye out for Admissions and River Hosts to join our dedicated team in delivering an unmissable view that celebrates today’s London, giving guests memories that will last a lifetime.
First and foremost, this is a guest-facing role to support and engage with customers, offering an exceptional experience to each visitor via excellent customer service. Working in our Admissions team, you could find yourself working on the tills, helping guests on kiosks, working in our pier ticket office or even assisting other departments on peak days. You will find yourself helping customers as they make their way throughout the attraction!
You will have strong communication skills coupled with the ability to interact with our guests, plenty of enthusiasm, full of smiles and be a reliable team player. We have fixed term contracts on offer with full-time hours, working 5 days out of 7 a week on a rota basis until June 2025. All we ask is that you’re flexible as the lastminute.com London Eye is open daily, so shifts will include weekends, evenings, and bank holidays.
Qualifications & Experience
You’ll be a confident personality with the willingness to approach guests with warmth and deliver world-class memorable experiences every day. The London Eye gets extremely busy and so we’d like you to already have experience of working in a pressurised environment within the hospitality industry or similar. We’re a close-knit team here at the London Eye and so we are looking for people with a willingness to work together but also independently when required. Up-selling experience would be handy for this role, but don’t worry, full training will be provided. Overall, and most importantly – we need you to have a great sense of fun and be able to demonstrate that you’re “Guest Obsessed” so, if you have read this far and we still have your attention, get your application in today!
Benefits
- We offer an hourly rate, paid fortnightly
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount
- Monthly Bonus Scheme based on customer service targets
- You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the group!
- Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.
If you have any questions or if you require any assistance because of a disability or medical condition, please contact us by email at Recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £13.49/Hr.
Admissions & River Host employer: The Eye Brand
Contact Detail:
The Eye Brand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions & River Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the London Eye and its values. This will help you connect with the team and show that you're genuinely interested in being part of their iconic experience.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with guests, think of some scenarios where you can demonstrate your ability to handle different situations with a smile. Role-playing with a friend can be super helpful!
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the team, let your personality shine through. Being 'Guest Obsessed' means showing that you care about creating memorable experiences, so don’t hold back on your excitement!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the team at the London Eye. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Admissions & River Host
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your personality and enthusiasm for the role. Don’t be afraid to let your fun side shine through – after all, we’re looking for someone who’s ‘Guest Obsessed’!
Tailor Your Application: Take a moment to read through the job description and highlight how your experience matches what we’re looking for. Whether it’s your customer service skills or your ability to work under pressure, make it clear why you’d be a great fit for our team.
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and avoid jargon – we want to understand your experience without having to decode it!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there!
How to prepare for a job interview at The Eye Brand
✨Know the Attraction Inside Out
Before your interview, make sure you know all about the London Eye and its history. Familiarise yourself with its features and what makes it special. This will not only impress the interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role is all about engaging with guests, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to create memorable experiences for customers.
✨Demonstrate Team Spirit
The London Eye values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated in a busy environment, especially in hospitality or similar roles, to highlight your ability to contribute to a close-knit team.
✨Embrace Flexibility and Enthusiasm
This job requires flexibility with shifts, so express your willingness to work weekends and evenings. Also, let your enthusiasm shine through during the interview! A positive attitude can make a huge difference in guest-facing roles.
