Are you an experienced housing professional with the strategic expertise to lead social housing compliance, resident engagement and regulatory assurance?
ExtraCare Charitable Trust is looking for a Housing & Resident Engagement Manager to lead our approach to social housing regulation, ensuring our services meet the requirements of the Regulator of Social Housing (RSH), including the Consumer Standards and expectations around accountability, safety, quality, transparency, tenant influence and tenancy management.
This is a key strategic role supporting older people to live independently, safely and confidently, while ensuring residents have meaningful opportunities to influence the services they receive.
You will provide strategic leadership across Housing Management, Enhanced Housing Management and Housing Related Support, working with Regional Operations Managers, Location Managers, housing partners and resident representatives to embed compliant, evidence-based and resident-centred practice across our integrated retirement communities.
You will also lead on regulatory assurance, complaints oversight and landlord responsibilities as a Registered Provider, ensuring we can demonstrate compliance, respond consistently and use resident insight to drive continuous improvement
What you will bring
Significant experience in housing management, resident engagement or a related social housing environment, with the credibility to provide strategic regulatory leadership.
Strong knowledge of the RSH framework, Consumer Standards, landlord responsibilities, tenancy management, complaints handling and Registered Provider expectations.
A Level 4 housing management qualification meeting sector competence expectations.
Ability to develop assurance frameworks, monitor compliance risks, interpret regulatory requirements and translate them into effective policy, procedures and practice.
Strong relationship-building skills with residents, colleagues, partners and external agencies.
Confidence working strategically while remaining connected to operational detail and resident experience.
A collaborative leadership style, with the ability to influence, advise and support teams across multiple locations.
A commitment to inclusive, resident-centred services that promote independence, wellbeing and positive outcomes for old...
Housing & Resident Engagement Manager in Coventry employer: The Extracare Charitable Trust t/a Extracare
ExtraCare is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work culture where innovation and collaboration thrive. As a Digital Systems Trainer, you will play a crucial role in empowering colleagues through tailored training programmes, ensuring they are equipped to navigate transformational changes confidently. With opportunities for hands-on support across various locations and a commitment to high-quality service delivery, ExtraCare stands out as a meaningful place to work, dedicated to making a positive impact in the community.
Contact Details:
The Extracare Charitable Trust t/a Extracare Recruitment Team
