At a Glance
- Tasks: Support residents with housing issues and manage a small team to ensure their well-being.
- Company: Join ExtraCare Charitable Trust, dedicated to enhancing lives in retirement villages.
- Benefits: Enjoy 33 days leave, enhanced maternity/paternity, gym access, and more!
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
The predicted salary is between 28432 - 30463 £ per year.
ExtraCare Charitable Trust are recruiting for a Senior Housing Support at Wixams Retirement Village in Bedford! Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you. We are currently looking to recruit a dedicated Senior Housing Support to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.
Hours: 35hrs per week, including some weekends
Salary: £15.58 per hour (£28,432pa pro rata FTE £30,463pa)
Location: Wixams Retirement Village, Bedford Road, Bedford, MK42 6EA
Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.
What will you do as our Senior Housing Support?
- Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
- Provide information, support and advice to residents and help resolve low level neighbour issues
- Check that residents are safe and that the building and the grounds are secure
- Ensure that repairs are completed and health & safety checks are carried out
- Manage Housing Support Assistants and Reception, ensuring appropriate coverage
- Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
- Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
- Adhere to legal and regulatory requirements for our housing and care obligations
Our ideal Senior Housing Support will have:
- Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
- Excellent communication skills
- Experience of managing or supervising staff
- CIH Level 2 Certificate in Housing Practice, or willing to work towards
Benefits package includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our Senior Housing Support. CVs will be reviewed and interviews arranged on an on-going basis. Regretfully we are unable to consider applicants who have previously applied. This Senior Housing Support post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
Senior Housing Support in Bedford employer: The Extracare Charitable Trust t/a Extracare
ExtraCare Charitable Trust is an exceptional employer, offering a fulfilling career as a Senior Housing Support at the Wixams Retirement Village in Bedford. With a strong commitment to employee well-being, we provide generous benefits such as 33 days of annual leave, enhanced maternity and paternity allowances, and access to an onsite gym, all within a supportive work culture that prioritises the growth and development of our staff. Join us in making a meaningful impact on the lives of older people while enjoying a rewarding work environment that values your contributions.
Contact Details:
The Extracare Charitable Trust t/a Extracare Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Support in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At ExtraCare, they’re all about creating better lives for older people, so think about how your experience aligns with that mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and resolving resident issues. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at ExtraCare. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior Housing Support in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your housing management experience and any relevant skills. We want to see how your background aligns with the role of Senior Housing Support, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting residents and how your previous experiences have prepared you for this role. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you can connect with others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits package there!
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key challenges residents face and be ready to discuss how your experience can help address these issues. Familiarise yourself with ExtraCare's values and how they align with your approach to providing support.
✨Showcase Your Leadership Skills
Since the role involves managing a small team, be prepared to share examples of your leadership experience. Think about times when you've successfully guided a team or resolved conflicts. Highlight your communication skills and how you foster good relationships within a team.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling neighbour disputes or advising residents on tenancy issues. Practice your responses to these scenarios, focusing on your problem-solving skills and empathy towards residents' needs.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to show your interest in the role and the organisation. You might ask about the support available for staff or how ExtraCare measures success in their housing support services. This shows you're genuinely invested in making a difference.
