At a Glance
- Tasks: Support residents with housing issues and manage a small team to ensure their well-being.
- Company: Join ExtraCare Charitable Trust, dedicated to enhancing lives in retirement.
- Benefits: Enjoy 33 days annual leave, gym access, and discounts with Blue Light Card.
- Other info: Flexible hours, ongoing interviews, and a supportive work environment.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
The predicted salary is between 26224 - 28097 € per year.
ExtraCare Charitable Trust are recruiting for a Senior Housing Support Assistant at Wixams Retirement Village in Bedford! Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you.
We are currently looking to recruit a dedicated Senior Housing Support Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.
Role: Senior Housing Support Assistant
Hours: 35hrs per week, including some weekends
Salary: £14.37 per hour (£26,224pa pro rata FTE £28,097pa)
Location: Wixams Retirement Village, Bedford Road, Bedford, MK42 6EA
Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.
What will you do as our Senior Housing Support Assistant?
- Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
- Provide information, support and advice to residents and help resolve low level neighbour issues
- Check that residents are safe and that the building and the grounds are secure
- Ensure that repairs are completed and health & safety checks are carried out
- Manage Housing Support Assistants and aim to ensure appropriate coverage
- Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
- Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
- Adhere to legal and regulatory requirements for our housing and care obligations.
Our ideal Senior Housing Support Assistant will have:
- Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
- Excellent communication skills
- Experience of managing or supervising staff
- CIH Level 2 Certificate in Housing Practice, or willing to work towards
Benefits package includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our Senior Housing Support Assistant.
Closing date: 6th March 2026
Interviews: ongoing
Regretfully we are unable to consider applicants who have previously applied. This Senior Housing Support Assistant post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
Senior Housing Support Assistant in Norwich employer: The Extracare Charitable Trust t/a Extracare Ltd
ExtraCare Charitable Trust is an exceptional employer, dedicated to enhancing the lives of older people through our modern Retirement Village in Bedford. We offer a supportive work culture that prioritises employee growth, with comprehensive benefits including generous annual leave, enhanced maternity and paternity allowances, and access to wellness programmes. Join us as a Senior Housing Support Assistant and be part of a team that values your contributions while providing meaningful support to our residents.
Contact Detail:
The Extracare Charitable Trust t/a Extracare Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Support Assistant in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing support. Think about your past experiences and how they relate to the role of Senior Housing Support Assistant. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for helping others! During interviews, share stories that highlight your commitment to supporting residents and resolving issues. This will resonate well with ExtraCare's mission of creating better lives for older people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for dedicated individuals who want to make a difference in the lives of our residents.
We think you need these skills to ace Senior Housing Support Assistant in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant housing experience and any leadership roles you've had. We want to see how your skills match what we're looking for in a Senior Housing Support Assistant!
Showcase Your Communication Skills:Since excellent communication is key in this role, use your application to demonstrate how you've effectively communicated with residents or managed teams in the past. We love seeing real examples that show off your abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications are easy to read and understand. This helps us get a quick grasp of your fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits package there!
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare Ltd
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific challenges faced by older residents. Familiarise yourself with ExtraCare's mission and values, so you can show how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Since the role involves managing a small team, be ready to discuss your previous leadership experiences. Prepare examples of how you've successfully supervised staff or resolved conflicts, highlighting your ability to foster a supportive environment.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex housing issues to residents who may not be familiar with the terminology.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the support provided to residents. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
