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- Tasks: Support older residents in their new homes and ensure their wellbeing.
- Company: Join ExtraCare Charitable Trust, a friendly team dedicated to better lives for older people.
- Benefits: Enjoy 33 days annual leave, enhanced maternity/paternity, gym access, and more!
- Why this job: Make a real difference in the lives of older people while building meaningful relationships.
- Qualifications: Experience in housing support or customer service with a positive, empathetic attitude.
- Other info: Flexible hours, including weekends, with great career development opportunities.
The predicted salary is between 26806 - 26806 £ per year.
The ExtraCare Charitable Trust are recruiting for a Housing Support Assistant for 37.5 hours per week based at Shenley Wood Retirement Village. This is an opportunity to join our friendly team and support the Village's commitment in delivering ExtraCare's mission of “better lives for older people”. If you come with a housing background or have provided information, advice, guidance to vulnerable people as well as effective administrative skills, we would like to hear from you.
Role Details
- Hours: 37.5 hours per week (includes 1 weekend in 3) - must be flexible
- Salary: £26,806 (£13.71 per hour)
- Location: Shenley Wood Retirement Village, Chalkdell Drive, Milton Keynes, MK5 6GJ
What will you do as our Housing Support Assistant?
- Showing potential residents around the apartments.
- Helping to settle in residents to their new home.
- Responding to tenancy or lease issues that may arise.
- Ensure that residents' wellbeing is monitored daily.
- Ensure that residents thrive within a retirement setting.
- You will regularly carry out resident visits and be involved in community meetings.
- Work collaboratively with other teams to ensure resident needs are met.
Our ideal Housing Support Assistant will be:
- Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
- Engaging, positive personality.
- Empathetic, friendly, and able to build relationships with residents who will have varying needs.
- Solution focussed with a creative outlook to resolve issues.
- Able to work under pressure calmly and prioritise your work.
Benefits include:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. Do not miss out! Click ‘apply' now to make a difference to the lives of older people as our Housing Support Assistant.
Closing Date: 27th January 2026
Interview Dates: 12th/13th February 2026
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare reserve the right to close this job advertisement early.
Housing Support Assistant in Milton Keynes employer: The Extracare Charitable Trust t/a Extracare Ltd
Contact Detail:
The Extracare Charitable Trust t/a Extracare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Assistant in Milton Keynes
✨Tip Number 1
Get to know the company! Research ExtraCare and their mission. When you understand their values, you can tailor your conversations during interviews to show how you fit right in with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing support and think of examples from your past experiences that highlight your skills. We want you to shine!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team culture, which can give you an edge in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ExtraCare family.
We think you need these skills to ace Housing Support Assistant in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting older people shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have in housing or support services. We love seeing how your background aligns with the role of Housing Support Assistant, so don’t hold back!
Be Personable: Use a friendly tone in your application. We’re looking for someone who can build relationships with residents, so let your personality come through in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare Ltd
✨Know Your Stuff
Before the interview, make sure you understand ExtraCare's mission and values. Familiarise yourself with their commitment to improving the lives of older people. This will help you align your answers with what they’re looking for.
✨Show Your Empathy
As a Housing Support Assistant, you'll be working closely with residents who may have varying needs. Prepare examples from your past experiences where you've demonstrated empathy and built relationships with vulnerable individuals. This will showcase your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving tenancy issues or supporting a new resident. Think through potential scenarios in advance and prepare your responses to demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, community meetings, or how they measure resident wellbeing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.