At a Glance
- Tasks: Lead high-quality housing management services and enhance resident engagement.
- Company: Join ExtraCare Charitable Trust, an award-winning charity focused on better lives for older people.
- Benefits: Enjoy 25 days annual leave, career development, and a supportive culture.
- Other info: Be part of a team that values continuous improvement and community involvement.
- Why this job: Make a real difference in residents' lives while promoting diversity and inclusion.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Extra Care Charitable Trust are looking for a Housing & Resident Engagement Manager!
Housing and Resident Engagement Manager will be responsible for leading the delivery of high-quality housing management services within integrated retirement communities, in a way that supports the lives of our residents.
You will be responsible to manage the provision of a full range of broad-based housing management and related services so that Extra Care's residents have access to excellent services to improve resident satisfaction, achieve tenancy sustainability and maximise income for the Trust.
Have strategic responsibility for Enhanced Housing Management (EHM) and Housing Related Support (HRS) Services (where they still exist), or alternatives, and associated contract negotiations, supporting Regional Operations Managers and Location Managers.
To provide strategic direction and leadership on housing services to deliver excellent co-ordinated and cost-effective services to our residents.
You will manage relationships with the Resident Forums, promote local Resident Associations and encourage the culture of listening to the voice of our residents and resident involvement.
Be able to lead and coordinate Extra Care's landlord responsibilities as a Registered Provider, ensuring compliance with regulatory requirements and best practice.
The role will act as the custodian of the Customer Involvement Policy, promoting meaningful resident engagement, and will oversee the organisation's complaints management system to ensure complaints are handled effectively, consistently and in line with policy and regulatory expectations.
Why join us?
At Extra Care, learning is a big part of who we are.
Our Belonging at Extra Care strategy is all about creating a culture where diversity is celebrated and everyone feels they truly belong, with a strong focus on providing equitable career development and training.
We're also proud to hold Investors in People Gold, recognising our strong culture, shared values and commitment to continuous improvement.
Housing & Resident Engagement Manager will join our award-winning charity, The Extra Care Charitable Trust, and contribute to our mission of creating ‘better lives for older people'.
Benefits of the role include; 25 days annual leave, plus
Housing & Resident Engagement Manager in London employer: The Extracare Charitable Trust t/a Extracare Ltd
At ExtraCare, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises your well-being and professional growth. Located in the vibrant Lovat Fields Retirement Village in Milton Keynes, our Chef role not only provides a competitive salary and generous benefits but also allows you to make a meaningful impact on the lives of our residents through quality dining experiences. Join us and enjoy a fulfilling career with opportunities for development, all while maintaining a healthy work-life balance.
Contact Details:
The Extracare Charitable Trust t/a Extracare Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Resident Engagement Manager in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by The Extracare Charitable Trust t/a Extracare Ltd.
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✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at The Extracare Charitable Trust t/a Extracare Ltd.
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We think you need these skills to ace Housing & Resident Engagement Manager in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of The Extracare Charitable Trust t/a Extracare Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
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Tailor Your Documents to the Role:For a full-time role like Housing & Resident Engagement Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of The Extracare Charitable Trust t/a Extracare Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
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Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
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Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
