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- Tasks: Manage residents' care accounts and resolve discrepancies while supporting the Income Management Team.
- Company: Join ExtraCare, a charity dedicated to enhancing the lives of older people since 1988.
- Benefits: Enjoy hybrid working, 33 days annual leave, enhanced parental leave, and free gym access.
- Why this job: Make a real difference in the lives of older people while working in a supportive team environment.
- Qualifications: AAT Level 3 and experience in account reconciliation required; strong IT and communication skills essential.
- Other info: This is a temporary role covering maternity leave, with a focus on inclusivity and community.
The predicted salary is between 25000 - 35000 £ per year.
The ExtraCare Charitable Trust is looking for a dedicated Income Management Officer – Care to join our Finance Team on a Temporary contract (Maternity cover) at our Head Office in Binley, Coventry.
This is a great opportunity to bring your skills to a friendly, supportive team while helping us deliver on our mission: “better lives for older people.” If you\’re detail-oriented, committed, and ready to make a difference, we\’d love to hear from you.
Benefits include
- Hybrid Working model
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Up to 9% employer pension contribution (5% employee)
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
Role Details
- Position : Income Management Officer – Care
- Job Type : Temporary (12 months maternity cover)
- Hours : 37.5Hrs per week
- Salary : £29,101.80 per annum
- Location : Binley Business Park, Binley, Coventry, CV3 2SN
ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.
The ExtraCare Charitable Trust is a registered charity that was formed in 1988 to develop pioneering retirement communities for people in their later years and to promote independent living. Our services are activity-based, and residents are supported and encouraged to do things they may never have done before and to thoroughly enjoy their later years.
What will you do as our Income Management Officer – Care?
- To monitor and manage residents\’ Care and additional service accounts and take action to recover any discrepancy accordance with ECCT Policy and Procedures.
- Monitor changes for care and additional services on our customer portal. Liaising with Location staff for any queries.
- Manual reconciliation of accounts and investigating any discrepancies.
- Liaise with various Local authorities with regards to care entitlements.
- Collect outstanding arrears through written, online and telephone communication with customers.
- Liaise with residents, applicants and their representatives concerning any aspect of Care or additional service charges.
- Establish sustainable repayment arrangements from residents with the primary objective of maximizing income and recovering debt.
- Other ad-hoc tasks/duties to support the Income Management Team service levels and KPIs.
Our ideal Income Management Officer (Care) will have:
- Experience of working in an account reconciliation environment required.
- AAT Level 3
- Excellent numeracy, literacy, IT, and communication skills
- Knowledge of MS Excel & the MS Office Suite
- Highly organized and dependable
- Strong attention to detail
- Effective team player with strong collaboration skills
- Ability to work efficiently under pressure and meet tight deadlines
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
Don\’t miss out! Click ‘apply\’ now to make a difference to the lives of older people as our Income Management Officer.
Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.
- Closing Date: 1st August 2025
- Interview Date: 5th August 2025
If you think you have the skills to join us as our Income Management Officer, don\’t miss out, click ‘apply\’ now!
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.
Income Management Officer - Care in Coventry employer: The Extracare Charitable Trust t/a Extracare Ltd
Contact Detail:
The Extracare Charitable Trust t/a Extracare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer - Care in Coventry
✨Tip Number 1
Familiarise yourself with the ExtraCare Charitable Trust's mission and values. Understanding their commitment to improving the lives of older people will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ExtraCare, especially those in finance or income management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Brush up on your account reconciliation skills and be prepared to discuss specific examples from your past experience. Highlighting your attention to detail and problem-solving abilities will be crucial in demonstrating your fit for the Income Management Officer position.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your understanding of the role and the challenges it may face. This shows your proactive approach and eagerness to contribute positively to the team.
We think you need these skills to ace Income Management Officer - Care in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account reconciliation and income management. Emphasise your AAT Level 3 qualification and any specific skills that align with the job description, such as proficiency in MS Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping older people and your commitment to detail-oriented work. Mention how your skills and experiences make you a great fit for the Income Management Officer role.
Highlight Relevant Experience: In your application, focus on past roles where you've successfully managed accounts or reconciled discrepancies. Use specific examples to demonstrate your problem-solving abilities and communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare Ltd
✨Showcase Your Attention to Detail
As an Income Management Officer, attention to detail is crucial. Be prepared to discuss specific examples from your past experience where your meticulous nature helped resolve discrepancies or improve processes.
✨Demonstrate Your Communication Skills
You'll be liaising with residents and local authorities, so it's important to showcase your communication skills. Practice explaining complex financial concepts in simple terms, and be ready to discuss how you've handled difficult conversations in the past.
✨Familiarise Yourself with Relevant Software
Since the role requires knowledge of MS Excel and the MS Office Suite, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, particularly in account reconciliation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage tight deadlines or work under pressure, and prepare to explain how you successfully navigated those situations.
