At a Glance
- Tasks: Lead activities and events, manage staff, and enhance community engagement.
- Company: ExtraCare Charitable Trust, dedicated to improving lives in retirement living.
- Benefits: Competitive salary, 33 days leave, gym access, and employee discounts.
- Other info: Join a supportive community that values diversity and personal growth.
- Why this job: Make a real difference in the lives of older people while developing your management skills.
- Qualifications: Experience in management with a focus on customer service and team leadership.
The predicted salary is between 42806 - 42806 £ per year.
The ExtraCare Charitable Trust is recruiting for a Lifestyle Manager on a 37.5 hours per week permanent contract at Stoke Gifford Gardens Retirement Village in Bristol. If you currently work or have experience as an operations, hospitality or events manager within either hotels, restaurants, golf clubs or retirement living we would like to hear from you!
Location: Stoke Gifford, Bristol (on-site)
Job type: Permanent
Hours per week: 37.5
Salary: £42,806 pa
What will you do as our Lifestyle Manager?
- You will be responsible for overseeing and line managing delegated functions of the service which include Activities and Events, Volunteers, Bar, Retail (commercial units), Housekeeping and the Gym.
- Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups.
- Bring your commercial experience to focus on delivering excellent customer service and achieve high performance and effective operational delivery, including developing and improving staff capability.
- Ensure compliance for internal and external regulations.
- Act as deputy to the Village Manager and have oversight and knowledge of all services within the village including care services.
Skills and Experience
Essential:- Extensive experience in a management or senior role with a customer service or front of house focus.
- Demonstrable business acumen including generating income and budget management (specifically profit and loss).
- Excellent organisational and time management skills.
- Experience of managing staff and volunteers within a commercial business.
- Ability to motivate and communicate effectively with staff, residents, external customers and other key stakeholders.
- Experience of working in a retirement village setting or similar such as Golf Clubs or hotels, understanding the needs of our resident group.
- Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management.
In return, you will receive a competitive salary plus an excellent benefits package which includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time.
- Enhanced Maternity & Paternity allowance.
- Enhanced employer pension contribution.
- Eligible for Blue Light Card discounts.
- Attendance Reward.
- Free Life Insurance.
- Free use to our state of the art on site Gym.
- Buy And Sell Holiday.
- Cycle2work Scheme.
- Employee Assistance Program.
- On site parking.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
Next steps: Applications to be submitted by 25th June. Interview and assessment – w/c 13th July. Please provide your contact number and availability to call/interview in your covering letter.
ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.
Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our Hospitality (Lifestyle) Manager.
*We reserve the right to close the vacancy early should the maximum number of applications be received.*
Lifestyle Manager in Gloucester employer: The Extracare Charitable Trust t/a Extracare Ltd
ExtraCare Charitable Trust is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and community engagement at the Stoke Gifford Gardens Retirement Village in Bristol. With a competitive salary and a comprehensive benefits package, including generous annual leave, enhanced maternity and paternity allowances, and access to state-of-the-art facilities, employees are empowered to thrive both personally and professionally. The organisation fosters growth opportunities through continuous training and development, making it an ideal place for those seeking meaningful and rewarding careers in hospitality management.
Contact Details:
The Extracare Charitable Trust t/a Extracare Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Manager in Gloucester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Extracare Charitable Trust t/a Extracare Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Extracare Charitable Trust t/a Extracare Ltd
Don't be shy about reaching out to The Extracare Charitable Trust t/a Extracare Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lifestyle Manager in Gloucester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Extracare Charitable Trust t/a Extracare Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
