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- Tasks: Support residents with housing issues and manage a small team to ensure their well-being.
- Company: Join ExtraCare Charitable Trust, dedicated to enhancing lives in retirement.
- Benefits: Enjoy 33 days annual leave, enhanced maternity/paternity, and free gym access.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
- Other info: Flexible hours, ongoing training, and a supportive work environment await you.
The predicted salary is between 26224 - 28097 £ per year.
ExtraCare Charitable Trust are recruiting for a Senior Housing Support Assistant at Wixams Retirement Village in Bedford! Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you. We are currently looking to recruit a dedicated Senior Housing Support Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.
Hours: 35hrs per week, including some weekends
Salary: £14.37 per hour (£26,224pa pro rata FTE £28,097pa)
Location: Wixams Retirement Village, Bedford Road, Bedford, MK42 6EA
Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.
What will you do as our Senior Housing Support Assistant?
- Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
- Provide information, support and advice to residents and help resolve low level neighbour issues
- Check that residents are safe and that the building and the grounds are secure
- Ensure that repairs are completed and health & safety checks are carried out
- Manage Housing Support Assistants and aim to ensure appropriate coverage
- Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
- Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
- Adhere to legal and regulatory requirements for our housing and care obligations.
Our ideal Senior Housing Support Assistant will have:
- Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
- Excellent communication skills
- Experience of managing or supervising staff
- CIH Level 2 Certificate in Housing Practice, or willing to work towards
Benefits package includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
Don't miss out! Click ‘apply' now to make a difference to the lives of older people as our Senior Housing Support Assistant.
Closing date: 23 February 2026
Interviews: ongoing from 3rd March 2026
This Senior Housing Support Assistant post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance.
Extracare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
Senior Housing Support Assistant in Bedford employer: The Extracare Charitable Trust t/a Extracare Ltd
Contact Detail:
The Extracare Charitable Trust t/a Extracare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Support Assistant in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research ExtraCare Charitable Trust and understand their values and mission. Tailor your responses to show how your experience aligns with their commitment to providing quality support for residents.
✨Tip Number 3
Showcase your soft skills! As a Senior Housing Support Assistant, communication and empathy are key. Be ready to share examples of how you've effectively managed relationships or resolved conflicts in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ExtraCare team and making a difference in residents' lives.
We think you need these skills to ace Senior Housing Support Assistant in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant housing experience and any team management skills. We want to see how your background aligns with the role of Senior Housing Support Assistant, so don’t hold back!
Showcase Your Communication Skills: Since excellent communication is key in this role, use your application to demonstrate how you’ve effectively communicated with residents or managed conflicts in the past. We love seeing real-life examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Extracare Charitable Trust t/a Extracare Ltd
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key challenges residents face and be ready to discuss how your experience can help address these issues. Familiarise yourself with the specific services offered at Wixams Retirement Village so you can speak confidently about how you can contribute.
✨Showcase Your Leadership Skills
Since the role involves managing a small team, be prepared to share examples of your leadership experience. Think of situations where you've successfully guided a team or resolved conflicts. This will demonstrate your ability to lead and support your colleagues effectively.
✨Communicate Clearly
Excellent communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could encounter, like advising residents on tenancy conditions or resolving neighbour disputes, to show your problem-solving skills.
✨Be Personable and Empathetic
This position is all about supporting residents, so let your personality shine through! Be warm and approachable during the interview. Share stories that highlight your empathy and understanding of the challenges older people face, as this will resonate well with the interviewers.
