At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join HM Stanley, a locally owned M&S Food operator with big ambitions.
- Benefits: Competitive pay at £12.80 per hour, flexible hours, and a company pension.
- Other info: Full or part-time positions available with opportunities for career growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous leadership experience and strong communication skills are essential.
The predicted salary is between 12.8 - 12.8 £ per hour.
HM Stanley is a licensed operator of M&S Food, and as a locally owned company, we have big ambitions for ourselves and our employees. We are opening our second M&S Food store and are looking for an experienced leader ready to make it a success. The ideal candidate will have a proven track record of leading a team in a similar environment.
As a leader of our retail business, you’ll do more than just oversee daily operations. You’ll support the growth and profitability of your store, role model great customer service, and develop great talent and capability within your team.
- Drive a selling culture within your team.
- Consistently raise performance and capability of the team to support developing internal talent.
- Utilise and exploit data to support operational decisions and manage the KPIs.
- Implement a continuous improvement mentality within your team.
- Energise your team to deliver first-class customer service within a fast-paced environment.
- Takes ownership and accountability for the success of the team.
Experience:
- Previous experience in a leadership or supervisory role is required.
- Strong communication skills, both verbal and written.
- Ability to effectively manage time, prioritise tasks, and meet deadlines.
- Excellent problem-solving skills and ability to make sound decisions.
- Knowledge of industry best practices and trends.
We can offer full or part-time positions.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organisation.
We are looking for experienced and enthusiastic retail customer assistants to join our team, ready to make it a success.
Pay: £12.80 per hour
Responsibilities:
- Provide excellent customer service to all retail customers.
- Assist customers with product inquiries, purchases, and returns.
- Maintain a clean and organized store environment.
- Operate cash register and handle financial transactions accurately.
- Utilize time management skills to prioritise tasks effectively.
- Upsell products and services to maximize sales opportunities.
Experience:
- Strong organizational skills with attention to detail.
- Basic math skills for cash handling and inventory management.
Job Types: Full-time/Part-Time, Permanent
Expected hours: No more than 32hrs per week
Additional leave: Company pension
Retail Team Manager M&S Food employer: The Explorer Group
Burton & Speke offers a vibrant work environment in Galashiels, where employees are valued and encouraged to grow. As a Supervisor, you will not only lead a passionate team but also enjoy benefits like free drinks on shift and opportunities for professional development within the Starbucks franchise. Join us to be part of a supportive culture that prioritises inclusivity and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Manager M&S Food
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Explorer Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Explorer Group!
We think you need these skills to ace Retail Team Manager M&S Food
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Explorer Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Explorer Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Explorer Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Explorer Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
