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- Tasks: Provide technical support and allocate fault calls to field engineers efficiently.
- Company: Family-run Employment Business in the UK with a supportive atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Why this job: Join a dynamic team and enhance customer satisfaction through your tech skills.
- Qualifications: Experience in technical support and strong communication skills are essential.
- Other info: Fast-paced environment with room for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A family-run Employment Business in the United Kingdom is looking for a candidate experienced in technical support to allocate fault calls effectively to field engineers. The ideal candidate will possess excellent communication skills to explain technical issues to non-technical customers, alongside the ability to work under pressure in a fast-paced environment. Proficiency in Microsoft Office and experience with call management systems are preferred. This role focuses on utilising resources to meet service levels and ensure customer satisfaction.
IT Support & Field Allocation Specialist in Runcorn employer: The Exchange
Contact Detail:
The Exchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Field Allocation Specialist in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support & Field Allocation Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your communication skills! Since this role requires explaining technical issues to non-techies, grab a friend and do some mock interviews. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with call management systems and Microsoft Office during interviews. Prepare examples of how you've used these tools to solve problems or improve processes in previous roles.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining our family-run business.
We think you need these skills to ace IT Support & Field Allocation Specialist in Runcorn
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your experience in technical support. We want to see how you've tackled fault calls and allocated them effectively in the past. Use specific examples to demonstrate your proficiency!
Communicate Clearly: Since you'll be explaining technical issues to non-technical customers, it's crucial to showcase your communication skills. Use simple language in your application to show us you can break down complex concepts easily.
Emphasise Your Experience with Tools: If you've worked with call management systems or are proficient in Microsoft Office, let us know! Mention any relevant tools you've used and how they helped you manage tasks efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Exchange
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common issues that customers face. Being able to explain these problems clearly to non-technical folks will show that you can bridge the gap between tech and customer service.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You could even role-play with a friend or family member to get comfortable with breaking down complex ideas.
✨Familiarise Yourself with Call Management Systems
If you have experience with specific call management systems, be ready to discuss them. If not, do a bit of research on popular ones used in the industry. Showing that you’re proactive about learning can really impress the interviewers.
✨Stay Calm Under Pressure
This job is all about working in a fast-paced environment, so think of examples from your past where you’ve successfully managed stress. Share how you prioritised tasks and maintained customer satisfaction, as this will demonstrate your ability to thrive under pressure.
