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For Companies At a Glance
- Tasks: Coordinate IT support and assist users with technical issues daily.
- Company: Join Exchange People, a family-run business supporting careers since 1997.
- Benefits: Enjoy a permanent role with opportunities for growth and a supportive team environment.
- Why this job: Be part of a dynamic team while enhancing your tech skills in a friendly workplace.
- Qualifications: Proficiency in Microsoft Office and a background in technical support preferred.
- Other info: Full-time hours are Monday to Friday, 8am-5pm, with a one-hour lunch break.
The predicted salary is between 27500 - 38500 £ per year.
Responsibilities
- Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.
Qualifications
- Previous technical support experience or within a similar role
- Excellent communication skills
- Ability to explain technical issues to non-technical customers.
- Ability to work under pressure in a fast paced environment.
- Experience of in-house Call management systems and tools.
- Proficient in Microsoft Office.
Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.
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IT Support Coordinator employer: The Exchange
Contact Detail:
The Exchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Coordinator
✨Tip Number 1
Familiarise yourself with the specific IT tools and software that Exchange People uses. Research their operations and any recent projects to demonstrate your knowledge during the interview.
✨Tip Number 2
Network with current or former employees of Exchange People on platforms like LinkedIn. This can provide you with insider information about the company culture and expectations for the IT Support Coordinator role.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully provided technical support under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your proficiency in Microsoft Office by being ready to discuss how you've used these tools in previous roles. Consider preparing examples of how you've improved processes or solved problems using these applications.
We think you need these skills to ace IT Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proficiency in Microsoft Office and any relevant technical support experience. Use specific examples to demonstrate your skills and achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are the perfect fit for the IT Support Coordinator role. Mention your ability to work under pressure and how your background aligns with the company's needs.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided technical support or worked in a similar environment. This will show the employer that you have the necessary experience for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Exchange
✨Show Your Technical Skills
Make sure to highlight your technical support background during the interview. Be prepared to discuss specific experiences where you successfully resolved IT issues, as this will demonstrate your capability for the role.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is a key requirement, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles and how they can help you in the position.
✨Demonstrate Your Ability to Work Under Pressure
Prepare examples of situations where you had to work under pressure. This could include tight deadlines or challenging IT problems. Showing that you can remain calm and effective in stressful situations will impress your interviewers.
✨Research the Company Culture
Understanding the family-run nature of Exchange People Limited can give you an edge. Mentioning how you value a great team environment and opportunities for progression can resonate well with the interviewers.
