Operations Director

The Location: London Based - Oversight of All Evolv Collection Locations

The Salary: Competitive

Why work for us: Our industry leading benefits have you covered!

• Senior Management Benefits: Enhanced pension & enrolment in the Evolv bonus scheme.
• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Financial freedom: Take control of your finances with Steam – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
• Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.

Who Are We: The Evolv Collection, founded by Sir Terence Conran in 1991, is a pioneering premium hospitality group with a portfolio of some of the most iconic restaurants in modern dining. Our venues span London, Birmingham, Manchester and New York, each with its own distinctive character, heritage and guest experience.

A bit about what you will be doing: The Operations Director is responsible for leading and overseeing the operational performance of The Evolv Collection’s restaurant and hotel portfolio. Working closely with the CEO and senior leadership team, the role ensures the successful delivery of the company’s operational strategy while maintaining exceptional standards of guest experience, team culture and financial performance.

You will provide strategic leadership and operational oversight across multiple sites, supporting Operations Managers and general managers to drive performance, strengthen leadership capability and deliver outstanding hospitality. A key part of the role is championing The Evolv Collection’s Power of Service philosophy, ensuring it is embedded across every restaurant and consistently brought to life through the behaviours of our teams and the experiences delivered to our guests.

As a senior leader in the business, you will play a critical role in living and promoting the company’s values of Teamwork, Respect, Integrity and Passion, creating a culture where people feel supported, motivated and proud to deliver exceptional hospitality. The role requires both strategic thinking and hands‑on leadership.

You will regularly review operational performance across the estate, identify opportunities for improvement and implement initiatives that strengthen guest experience, team engagement and commercial results. You will also act as a mentor and trusted advisor to senior operational leaders, helping them navigate operational challenges while developing the next generation of leaders within the business.

As Operations Director you will also act as a custodian of each restaurant’s brand, heritage and guest experience, ensuring alignment with The Evolv Collection’s 2028 Vision and Strategic Priorities.

Key Responsibilities:

• Provide strategic leadership across the portfolio, ensuring operational performance aligns with the company’s commercial objectives, growth plans and long-term strategy.
• Lead, inspire and develop a high-performing team of Operations Managers and General Managers building strong leadership capability and ensuring consistent standards across the estate.
• Drive commercial performance across the portfolio through robust financial oversight, detailed analysis of P&L performance and the implementation of initiatives that maximise profitability and operational efficiency.
• Partner closely with the CEO and senior leadership team to shape and deliver the operational strategy of the business, contributing to key decisions that support the long‑term growth of The Evolv Collection.
• Work collaboratively with senior leaders across Sales, Finance, People and Marketing, ensuring strong alignment between operational delivery and wider business strategy.
• Build a close and collaborative partnership with the Back of House Operations Director, ensuring a unified operational approach across front and back of house while driving consistent standards of food, service and guest experience.
• Provide strategic guidance and challenge to restaurant leadership teams to ensure each site delivers strong financial performance, operational discipline and exceptional guest experiences.
• Identify opportunities to improve operational performance, enhance productivity and unlock new revenue streams across the portfolio.
• Lead the successful delivery of key business initiatives, ensuring new concepts, operational improvements and company programmes are effectively implemented across multiple sites.
• Maintain clear oversight of business performance across the estate, regularly reviewing results, identifying trends and implementing action plans to address risks or performance gaps.
• Ensure robust governance and compliance standards are maintained across the estate, including health & safety, employment practices and operational risk management.

Key Requirements:

You are a senior hospitality leader with significant multi‑site operational experience within premium hospitality groups. You combine strong commercial acumen with a deep understanding of guest experience, team development and operational excellence. You lead with authenticity and integrity, inspire those around you and are passionate about building strong teams that deliver exceptional hospitality.

The responsibilities above are not exhaustive and may evolve in line with the needs of the business.

If you are interested in discussing the Operations Director role further, please get in touch with us without delay!

At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.