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- Tasks: Train and support restaurant teams to deliver exceptional service and operational excellence.
- Company: Join The Evolv Collection, a premium hospitality group with iconic restaurants.
- Benefits: Enjoy competitive pay, 50% dining discount, wellness support, and career growth opportunities.
- Why this job: Make a real impact in hospitality while developing your skills and knowledge.
- Qualifications: Passion for training, strong communication skills, and a desire to enhance team performance.
- Other info: Diverse and inclusive workplace where everyone is valued and empowered.
The predicted salary is between 36000 - 60000 £ per year.
The Location: Support Office and All Restaurant Locations
The Salary: Competitive
Why work for us:
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
- Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
- Nourish your body: We offer healthy and nutritious meals whilst on shift.
- Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
- Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
Who we are:
The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.
A bit about what you will be doing:
The Operational Trainer plays a critical role in embedding service standards and strengthening operational capability across the group. The role will spend a significant proportion of their time within restaurant environments, working alongside teams during live service to role-model standards, provide real-time coaching and support managers in driving performance.
The role is designed to flex in line with business priorities. During new openings, seasonal peaks or targeted performance improvement phases, the emphasis will be heavily operational. During stable trading periods, focus will shift toward structured programme delivery, development coordination and performance reporting. The objective is to ensure that service excellence is consistently delivered and that development initiatives translate into measurable improvements in capability, engagement and commercial performance.
- Spend regular time in our restaurants supporting teams during live service to reinforce service standards and guest experience expectations.
- Provide real-time coaching and feedback to FOH and BOH team members to strengthen service behaviours and confidence.
- Conduct service observations and share constructive feedback with management teams to support ongoing improvement.
- Reinforce brand standards and the guest journey across all Evolv concepts.
- On-shift management coaching, post shift feedback and action points.
- Support training delivery during new restaurant openings and major operational initiatives.
Learning & Development Support
- Support the Talent & Development Manager in delivering core learning programmes across the group.
- Assist in coordinating and delivering management development workshops and operational training sessions.
- Support the onboarding and development of newly promoted managers/chefs.
- Help embed Evolv values and service expectations within training activities.
- Assist with the ongoing development and improvement of training materials and resources.
Talent Development Support
- During operational visits, highlight team members demonstrating strong potential and development readiness.
- Provide feedback to management teams to support internal progression discussions.
- Support the Talent & Development Manager with tracking development activity and internal promotions.
- Lead and support the operational teams in completing appraisals. This includes training managers on the appraisal system and delivering completion updates to the wider business.
Apprenticeships & Early Talent
- Coordinate apprenticeship programmes across the group.
- Act as the key contact for external training providers and support learner administration.
- Monitor learner engagement and progress and flag any issues to managers.
- Support restaurant teams in providing effective mentorship to apprentices.
- Lead on group induction ensuring all new employees are set up for success.
- Monitor and support engagement with online learning platforms and training completion.
- Work with restaurant managers to maintain strong compliance training standards.
- Support reporting on training engagement and completion rates.
- Assist in implementing new digital learning initiatives across the business.
Product & Knowledge Development
- Support the delivery of wine and product knowledge training in partnership with internal specialists and suppliers.
- Reinforce product knowledge and storytelling during service coaching.
- Analysis of sales data, to identify knowledge gaps and proactive sales training.
- Help build team confidence in recommending and explaining products to guests.
At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
Operational Trainer employer: The Evolv Collection
Contact Detail:
The Evolv Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Trainer
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching The Evolv Collection. Check out their social media and website to understand their values and what they stand for. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Operational Trainer role and be ready to share specific examples of your coaching and training successes.
✨Tip Number 3
Show your passion for hospitality! During the interview, let your enthusiasm for the industry shine through. Talk about your love for service excellence and how you can contribute to creating outstanding guest experiences at The Evolv Collection.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Operational Trainer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering outstanding guest experiences and supporting our teams.
Tailor Your CV: Make sure your CV is tailored to the Operational Trainer role. Highlight relevant experience in training, coaching, or hospitality that aligns with what we’re looking for. It’s all about showing us you’re the perfect fit!
Be Specific: Use specific examples in your application to demonstrate your skills and achievements. Whether it’s a successful training session or a time you improved service standards, we love to see concrete evidence of your impact.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at The Evolv Collection
✨Know the Company Inside Out
Before your interview, dive deep into The Evolv Collection's history, values, and restaurant concepts. Understanding their unique approach to hospitality will help you align your answers with their ethos and demonstrate genuine interest.
✨Showcase Your Training Skills
As an Operational Trainer, you'll need to highlight your experience in coaching and developing teams. Prepare specific examples of how you've successfully trained others, improved service standards, or implemented training programmes in previous roles.
✨Be Ready for Real-Time Scenarios
Expect to discuss how you'd handle live service situations. Think about past experiences where you provided on-the-spot coaching or feedback. This will show your ability to adapt and support teams during busy periods.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their training methodologies, how they measure success in service standards, or what challenges they face in operational training. This shows you're proactive and genuinely interested in contributing.