Hotel Manager in London

The Location: South Place Hotel, 3 South Place, Moorgate, London, EC2M 2AF

The Salary: Competitive Salary

Why work for us:

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
• Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
• Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
• Nourish your body: We offer healthy and nutritious meals whilst on shift.
• Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives.
• Grow with us: You will have access to some of the best training our industry has to offer.
• Get some rest: Your holiday allowance increases with length of service.
• Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.

A bit about what you will be doing:

The Hotel Manager is responsible for the day-to-day operational leadership of the hotel, ensuring high service standards, effective cost control and a positive team culture. Working closely with the Financial Controller, the Hotel Manager ensures the hotel delivers against budget while maintaining strong guest satisfaction and operational consistency. This role is hands-on, visible and performance focused.

Key Responsibilities:

• Operational Leadership: Oversee the daily operation of the hotel across all departments including Front Office, Housekeeping, Food & Beverage and Maintenance, ensuring seamless collaboration between teams and consistent delivery of service standards.
• Ensure operational procedures and brand standards are consistently implemented and adhered to across all areas of the hotel.
• Lead daily morning briefings to review business levels, VIP arrivals, operational priorities and service delivery plans.
• Maintain a visible leadership presence across the property, particularly during peak trading periods, supporting teams and ensuring service delivery aligns with brand expectations.
• Work closely with departmental managers to ensure effective rota planning and staffing levels aligned with occupancy, event schedules and forecasted business demand.
• Monitor operational performance indicators including occupancy, service delivery standards, room readiness and departmental productivity.
• Managing Maintenance and Housekeeping team schedules to ensure that reactive issues are dealt with efficiently and that a rotational approach maintains the building and rooms to a five-star standard.
• Identify operational inefficiencies or service gaps and implement improvements to enhance guest experience and team productivity.
• Ensure clear communication between hotel departments and other areas of the wider business where relevant.

Guest Experience: Take overall responsibility for the delivery of exceptional guest experiences throughout the hotel, ensuring every guest interaction reflects the standards of The Evolv Collection.

• Monitor guest feedback through review platforms and internal feedback channels identify trends and improvement opportunities.
• Handle complex guest complaints and service recovery situations, ensuring swift resolution and appropriate follow-up.
• Ensure VIP and returning guests are recognised and provided with personalised service experiences.
• Work closely with the Bluebird Club membership managers to support the growth of membership, enhance member engagement and ensure members receive a consistently high level of service and recognition when visiting the hotel.
• Encourage teams to create memorable guest moments that strengthen loyalty and differentiate the guest experience.
• Support teams in developing a culture where service excellence and guest satisfaction are consistently prioritised.
• Working with the Hotel Concierge, you will introduce guests to the full scope of services available during their experience along with dining opportunities within the Evolv Collection.

Financial & Cost Control: Work in partnership with the Financial Controller to support delivery of the hotel's financial targets and operational budget.

• Monitor payroll hours across departments to ensure labour costs remain aligned with occupancy levels and business demand.
• Review departmental cost performance and identify opportunities to improve efficiency without compromising service standards.
• Monitor revenue performance across Rooms and Food & Beverage operations, supporting initiatives to drive additional revenue opportunities.
• Review weekly trading performance reports including revenue, payroll and cost metrics.
• Support the Financial Controller with forecasting, budget preparation and reforecasting processes by providing operational insights and performance data.
• Ensure departmental managers understand and manage their cost responsibilities, supporting them in maintaining strong financial discipline.
• Promote a culture of cost awareness across the team, ensuring resources are used effectively and responsibly.

Team Leadership: Lead and develop Heads of Department, providing clear direction, support and accountability for operational performance.

• Build strong working relationships across departments to encourage collaboration and shared responsibility for the guest experience.
• Support recruitment activities including interviewing, selection and onboarding of key operational roles.
• Provide coaching and support to managers to strengthen leadership capability across the hotel.
• Address employee relations matters including performance concerns, absence management and disciplinary issues in line with company policies.
• Work closely with the People team to ensure compliance with HR policies and promote a positive working environment.
• Support initiatives that enhance employee engagement, team morale and staff retention.
• Foster a culture aligned with the company's TRIP values, encouraging teams to take pride in their work and the guest experience they deliver.

Compliance & Standards: Work with the Head of Safety to ensure the hotel operates in full compliance with health and safety legislation and company policies.

• Oversee the implementation and monitoring of risk assessments, safety procedures and incident reporting processes.
• Ensure statutory compliance requirements are met, including fire safety, licensing, food safety and security procedures where applicable.
• Conduct regular operational and safety inspections across guest rooms, public areas and back-of-house spaces.
• Maintain brand standards across all areas of the property, ensuring presentation, cleanliness and maintenance meet company expectations.
• Work closely with the Maintenance team to ensure preventative maintenance programmes are implemented and property issues are resolved promptly.
• Ensure the hotel remains audit-ready, with accurate documentation and operational records maintained where required.
• Promote a culture of accountability and safety awareness across all departments.

If you are interested in discussing the Hotel Manager role further, please send us your CV without delay! At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.