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- Tasks: Lead training initiatives and coach teams to deliver exceptional service in our iconic restaurants.
- Company: Join The Evolv Collection, a premium hospitality group with a rich heritage.
- Benefits: Enjoy competitive pay, 50% restaurant discount, wellness support, and a total wellbeing package.
- Other info: Dynamic environment with opportunities for personal growth and community involvement.
- Why this job: Make a real impact on team performance and guest experiences while growing your career.
- Qualifications: Experience in learning and development, strong coaching skills, and a passion for hospitality.
The predicted salary is between 35000 - 45000 £ per year.
The Location: Support Office and All Restaurant Locations
The Salary: Competitive
Why work for us: Our industry leading benefits have you covered!
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 complimentary sessions with a trained counsellor.
- Total Wellbeing Package: Embrace a holistic approach to health with WeCare – offering UK based online GP appointments, mental health counselling, fitness programs, legal and financial guidance and more!
- Nourish your body: We offer healthy and nutritious meals whilst on shift.
- Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
- Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
Who we are: The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.
A bit about what you will be doing: The Learning and Development Manager plays a critical role in embedding service standards and strengthening operational capability across the group. The role will spend a significant proportion of their time within restaurant environments, working alongside teams during live service to role-model standards, provide real-time coaching and support managers in driving performance. The role is designed to flex in line with business priorities. During new openings, seasonal peaks or targeted performance improvement phases, the emphasis will be heavily operational. During stable trading periods, focus will shift toward structured programme delivery, development coordination and performance reporting. The objective is to ensure that service excellence is consistently delivered and that development initiatives translate into measurable improvements in capability, engagement and commercial performance.
Service Excellence & On-the-Floor Development
- Spend regular time in our restaurants supporting teams during live service to reinforce service standards and guest experience expectations.
- Provide real-time coaching and feedback to FOH and BOH team members to strengthen service behaviours and confidence.
- Conduct service observations and share constructive feedback with management teams to support ongoing improvement.
- Reinforce brand standards and the guest journey across all Evolv concepts.
- On-shift management coaching, post shift feedback and action points.
- Support training delivery during new restaurant openings and major operational initiatives.
Learning & Development Support
- Support the Talent & Development Manager in delivering core learning programmes across the group.
- Assist in coordinating and delivering management development workshops and operational training sessions.
- Support the onboarding and development of newly promoted managers/chefs.
- Help embed Evolv values and service expectations within training activities.
- Assist with the ongoing development and improvement of training materials and resources.
Talent Development Support
- During operational visits, highlight team members demonstrating strong potential and development readiness.
- Provide feedback to management teams to support internal progression discussions.
- Support the Talent & Development Manager with tracking development activity and internal promotions.
- Lead and support the operational teams in completing appraisals. This includes training managers on the appraisal system and delivering completion updates to the wider business.
Apprenticeships & Early Talent
- Coordinate apprenticeship programmes across the group.
- Act as the key contact for external training providers and support learner administration.
- Monitor learner engagement and progress and flag any issues to managers.
- Support restaurant teams in providing effective mentorship to apprentices.
- Lead on group induction ensuring all new employees are set up for success.
Digital Learning & Compliance
- Monitor and support engagement with online learning platforms and training completion.
- Work with restaurant managers to maintain strong compliance training standards.
- Support reporting on training engagement and completion rates.
- Assist in implementing new digital learning initiatives across the business.
Product & Knowledge Development
- Support the delivery of wine and product knowledge training in partnership with internal specialists and suppliers.
- Reinforce product knowledge and storytelling during service coaching.
- Analysis of sales data, to identify knowledge gaps and proactive sales training.
- Help build team confidence in recommending and explaining products to guests.
At The Evolv Collection, we celebrate diversity in all its forms. We embrace and support individuals from every background, culture, and identity. Join our team where everyone is welcomed, valued, and empowered to thrive.
Learning and Development Manager in City of London employer: The Evolv Collection
Contact Detail:
The Evolv Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research The Evolv Collection, its values, and its restaurants. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of Learning and Development Manager. Have examples ready that showcase your coaching skills and ability to drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Evolv Collection.
We think you need these skills to ace Learning and Development Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning and Development Manager role. Highlight your relevant experience and skills that align with our values and the job description. We want to see how you can contribute to our mission!
Showcase Your Passion: Let your enthusiasm for learning and development shine through in your application. Share examples of how you've helped others grow or improved training processes in previous roles. We love seeing candidates who are genuinely excited about making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we value in our teams.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Evolv Collection!
How to prepare for a job interview at The Evolv Collection
✨Know the Company Inside Out
Before your interview, dive deep into The Evolv Collection's history, values, and unique offerings. Familiarise yourself with their service standards and recent initiatives. This will not only show your genuine interest but also help you align your answers with their mission.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully coached teams or improved service standards in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will demonstrate your hands-on experience and ability to drive performance.
✨Showcase Your Passion for Learning
As a Learning and Development Manager, your enthusiasm for training and development is key. Be ready to discuss how you've implemented training programmes or supported team members' growth in the past. Highlight any innovative approaches you've taken to enhance learning experiences.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current training initiatives or how they measure the success of their learning programmes. This shows you're not just interested in the job, but also in contributing to their ongoing success.