At a Glance
- Tasks: Support membership administration, coordinate events, and enhance member experiences.
- Company: Join The Evolv Collection, a premium hospitality group with iconic restaurants.
- Benefits: Enjoy 50% off dining, flexible pay access, wellness support, and career growth opportunities.
- Other info: Diverse and inclusive workplace where everyone is valued and empowered.
- Why this job: Be part of a dynamic team that values your contributions and offers real impact.
- Qualifications: Strong organisational skills, excellent communication, and a passion for hospitality.
The predicted salary is between 27000 - 33000 £ per year.
The Role
Membership Executive
The Location
Various Locations Across London
The Salary
Competitive
Why work for us
Our industry leading benefits have you covered!
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and complimentary sessions with a trained counsellor.
- Recognition and Reward for a job well done: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives.
You may even earn a place at our yearly employee awards night!
- Grow with us: You will have access to some of the best training our industry has to offer.
You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
- Spread the love: Benefit from our recommend a friend scheme and share the joy of joining our team.
Who we are
The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991.
Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York.
Each brand in our collection reflects a distinctive heritage, character, and ambience.
By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.
A bit about what you will be doing
The Membership Coordinator will support the Head of Membership with the day-to-day administration and coordination of the Bluebird Club membership.
The role will be responsible for ensuring membership administration, member requests, bookings, events and internal coordination are managed efficiently and accurately, allowing the Head of Membership to focus on membership growth, retention, partnerships, business development and member relationships.
Key Responsibilities
- Membership Administration
- Maintain accurate and up-to-date membership records and databases.
- Process new memberships and renewals.
- Ensure new members are correctly set up across all relevant membership systems.
- Support the onboarding of new members, including sending welcome information and membership benefits.
- Monitor membership expiry and renewal dates.
- Send renewal reminders and follow up outstanding information or payments.
- Maintain accurate records of membership payments and membership status.
- Prepare membership lists and reports when required.
- Member Support
- Support the Head of Membership with day-to-day member enquiries.
- Monitor the membership inbox and respond to routine requests.
- Assist with member Whats App communications and enquiries.
- Provide members with information regarding benefits, events, facilities and partner offers.
- Follow up member requests and ensure they are completed.
- Escalate complaints, sensitive matters and important member issues to the Head of Membership.
- Member Bookings & Requests
- Coordinate restaurant reservations for members.
- Assist with hotel reservation requests and member rates.
- Coordinate meeting-room requests and bookings.
- Assist with private dining and event enquiries.
- Liaise with the relevant internal teams regarding member requests.
- Maintain records of member bookings and ensure requests are followed through to completion.
- Events
- Support the administration of the Bluebird Club events calendar.
- Prepare and maintain event guest lists.
- Manage RSVPs and plus-one information.
- Send event invitations, confirmations and reminders.
- Collect dietary requirements and other guest information.
- Follow up members regarding attendance and payments where required.
- Liaise with internal teams to ensure accurate guest information is communicated before events.
- Support the Head of Membership during member events when required.
- Update attendance records following events.
- Membership Communications
- Assist with member emails and regular communications.
- Support the preparation and distribution of newsletters.
- Prepare Whats App communications regarding events, offers and membership updates.
- Keep event, benefit and partner information up to date.
- Partnerships & Member Benefits Administration
- Maintain an up-to-date database of membership partners and benefits.
- Ensure partner offers, discount codes and terms are accurately recorded.
- Support the Head of Membership with the administration of new partnerships.
- Respond to routine member questions regarding partner benefits.
- IAC & Membership Benefits
- Support members with International Associate Clubs (IAC) enquiries.
- Provide information regarding how members can access reciprocal clubs.
- Assist members with membership benefit enquiries.
- Maintain accurate information regarding current Bluebird Club benefits and facilities.
- Reporting & Data
- Maintain membership trackers and administrative reports.
- Support monthly reporting on new memberships, renewals, retention and membership numbers.
- Assist with tracking member engagement, event attendance and member activity.
- Support the Head of Membership with information required for management reports.
- Internal Coordination
- Act as a point of contact between Membership and relevant internal departments for routine requests.
- Ensure member requests and agreed arrangements are communicated accurately to the relevant teams.
- Follow up outstanding actions internally.
- Help ensure membership benefits and procedures are understood and correctly applied across the business.
Skills & Experience
- Highly organised with excellent attention to detail.
- Strong administrative and coordination skills.
- Confident communicating with members and internal teams.
- Excellent written and verbal communication skills.
- Comfortable managing multiple requests and priorities at the same time.
- Strong Microsoft Office skills, particularly Excel, Outlook and Power Point.
- Experience using the Open Table reservation system would be beneficial.
- Experience using CRM or membership management systems would be beneficial.
- Experience within hospitality, private members' clubs, luxury lifestyle, hotels or customer service would be advantageous.
- Professional, discreet and comfortable dealing with high-profile and VIP members.
- Proactive and able to take ownership of tasks through to completion.
At The Evolv Collection, we celebrate diversity in all its forms.
We embrace and support individuals from every background, culture, and identity.
Join our team where everyone is welcomed, valued, and empowered to thrive.
Membership Executive in London employer: The Evolv Collection Sales
The Evolv Collection is an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration in the heart of London. With a focus on employee growth, we provide ample opportunities for professional development and career advancement within our prestigious hospitality group. Join us to be part of a dynamic team that values innovation and excellence in delivering unforgettable experiences for our clients.
Contact Details:
The Evolv Collection Sales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Evolv Collection Sales. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Evolv Collection Sales
Don't be shy about reaching out to The Evolv Collection Sales directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Membership Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Evolv Collection Sales and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Evolv Collection Sales
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
