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- Tasks: Lead a dynamic reservations team and optimise guest booking processes.
- Company: Premium hospitality group known for exceptional guest experiences.
- Benefits: Competitive pay, industry-leading benefits, and a vibrant work environment.
- Why this job: Make a real impact on guest experiences while leading a high-performing team.
- Qualifications: Strong leadership skills with a background in customer service and data analysis.
- Other info: Join a fast-paced environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A premium hospitality group is seeking a Group Reservations Manager to lead their reservations strategy across all venues. This pivotal role involves overseeing the high-performing reservations team, ensuring compliance with data protection standards, and optimizing guest booking processes.
The ideal candidate will possess strong leadership skills and a solid background in customer service and data analysis. This position offers competitive pay and industry-leading benefits in a vibrant environment.
Group Reservations Lead - Data-Driven Guest Experience in London employer: The Evolv Collection Reservations
Contact Detail:
The Evolv Collection Reservations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Reservations Lead - Data-Driven Guest Experience in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and let them know you're on the hunt for a Group Reservations Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your data skills! When chatting with potential employers, highlight your experience with data analysis and how it can enhance guest experiences. We all know that numbers tell a story, so make sure yours is compelling!
✨Tip Number 3
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, it's all about showcasing your ability to lead a high-performing team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system, so make sure you take that step!
We think you need these skills to ace Group Reservations Lead - Data-Driven Guest Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Group Reservations Lead role. Highlight your leadership experience and any data analysis skills you have, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background in customer service can enhance our guest experience.
Showcase Your Data Skills: Since this role involves data-driven decision-making, don’t forget to mention any relevant experience with data analysis tools or techniques. We love seeing how you can use data to optimise processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Evolv Collection Reservations
✨Know Your Data
Since this role is all about data-driven guest experiences, make sure you brush up on your data analysis skills. Be prepared to discuss how you've used data in previous roles to enhance customer service or optimise processes.
✨Showcase Leadership Experience
This position requires strong leadership skills, so think of examples where you've successfully led a team. Highlight your ability to motivate others and how you've handled challenges within a team setting.
✨Understand Compliance Standards
Familiarise yourself with data protection standards relevant to the hospitality industry. Be ready to explain how you ensure compliance in your work and why it's crucial for guest trust and satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in reservations management. Think through potential challenges you might face and how you'd address them, especially in high-pressure situations.
