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- Tasks: Lead a dynamic reservations team and optimise guest booking processes.
- Company: Premium hospitality group focused on data-driven guest experiences.
- Benefits: Competitive pay, industry-leading benefits, and a vibrant work environment.
- Why this job: Make a real impact in enhancing guest experiences through data insights.
- Qualifications: Strong leadership skills and experience in customer service and data analysis.
- Other info: Join a high-performing team in a fast-paced, exciting industry.
The predicted salary is between 36000 - 60000 £ per year.
A premium hospitality group is seeking a Group Reservations Manager to lead their reservations strategy across all venues. This pivotal role involves overseeing the high-performing reservations team, ensuring compliance with data protection standards, and optimizing guest booking processes.
The ideal candidate will possess strong leadership skills and a solid background in customer service and data analysis. This position offers competitive pay and industry-leading benefits in a vibrant environment.
Group Reservations Lead - Data-Driven Guest Experience employer: The Evolv Collection Reservations
Contact Detail:
The Evolv Collection Reservations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Reservations Lead - Data-Driven Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in reservations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your data skills! When you get the chance to chat with potential employers, highlight your experience with data analysis. Share specific examples of how you've used data to improve guest experiences or streamline processes.
✨Tip Number 3
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Group Reservations Lead - Data-Driven Guest Experience
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our reservations strategy.
Data is Key!: Since this role involves data analysis, don’t forget to mention any relevant experience you have with data-driven decision-making. We love candidates who can demonstrate their ability to optimise processes using data!
Customer Service Matters: Make sure to showcase your background in customer service. We’re looking for someone who understands the importance of guest experience and can lead a team to deliver top-notch service across all venues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at The Evolv Collection Reservations
✨Know Your Data
Since this role is all about data-driven guest experiences, make sure you brush up on your data analysis skills. Be prepared to discuss how you've used data in previous roles to enhance customer service or optimise processes.
✨Showcase Leadership Experience
This position requires strong leadership skills, so think of specific examples where you've successfully led a team. Highlight your approach to motivating others and how you’ve handled challenges within a team setting.
✨Understand Compliance Standards
Familiarise yourself with data protection standards relevant to the hospitality industry. Be ready to explain how you ensure compliance in your work and why it’s crucial for guest trust and satisfaction.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare insightful questions about the company’s reservations strategy and how they measure success. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
