At a Glance
- Tasks: Manage reservations and enquiries for our iconic restaurants with a friendly touch.
- Company: Join The Evolv Collection, a premium hospitality group with a rich heritage.
- Benefits: Enjoy 50% off dining, flexible pay access, wellness support, and career growth opportunities.
- Other info: Diverse and inclusive workplace with excellent training resources.
- Why this job: Be part of a dynamic team in a fast-paced environment and make a real impact.
- Qualifications: Previous hospitality experience is a plus; a positive attitude is essential.
The predicted salary is between 27000 - 33000 £ per year.
The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times.
Why work for us:
- Industry leading pay: We value your expertise and dedication.
- Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
- Financial freedom: Take control of your finances with Stream – track your earnings in real time, access up to 40% of your pay instantly and save directly from your salary.
- Wellness support: Your wellbeing matters to us! Benefit from a confidential Employee Assistance Program with a 24/7 helpline and complimentary sessions with a trained counsellor.
- Recognition and Reward: Shine bright with our Employee of the Month scheme, Long Service Awards and numerous group incentives. You may even earn a place at our yearly employee awards night!
- Grow with us: You will have access to some of the best training our industry has to offer. You will have access to our training platform, Evolv Edge which is packed with resources to nurture your skills and knowledge.
- Get some rest: Your holiday allowance increases with length of service.
- Make a difference: Give back to the community with an optional paid day each year for volunteering efforts.
Who we are:
The Evolv Collection is a pioneering, premium hospitality group, founded by Sir Terence Conran in 1991. Our portfolio includes some of the most iconic restaurants in modern history, located in London, Birmingham, Manchester, and New York. Each brand in our collection reflects a distinctive heritage, character, and ambience. By investing in our people and striving for excellence, we are passionate about delivering outstanding guest experiences.
A bit about what you will be doing and what we are looking for:
We are looking for a talented reservations agent with a positive attitude and a friendly personality to join the team. Someone with a passion for the hospitality industry, full of energy and will proactively contribute to our mission and ongoing success. A successful candidate will thrive in a fast-paced environment.
Key Roles and Responsibilities include:
- Managing day to day reservation bookings and enquiries for multiple sites via phone or email.
- Processing accurate and timely confirmations.
- Positively marketing our concept to those that enquire.
You will be working within a team of 5 and you will be responding to our Reservation Manager.
Skills and attributes:
- Previous experience working within the hospitality industry is desirable.
- A strong command of the English language, both written and spoken.
- A friendly and personable telephone manner is essential.
- Knowledge of OpenTable is a plus, though training will be provided for successful candidates.
At The Evolv Collection, we are proud of the people that work with us and see the diversity within our teams as part of our DNA. We are committed to creating an inclusive environment for all our team members and value the similarities and differences they bring. Our people are a core part of our business. We welcome and embrace all, regardless of age, ability, ethnicity, gender, race, religion or belief or sexual orientation.
Compensation: Competitive salary
Assistant Reception Manager employer: The Evolv Collection Reservations
At The Evolv Collection, we pride ourselves on being an exceptional employer, offering industry-leading benefits and a vibrant work culture in the heart of Farringdon. Our commitment to employee growth is evident through comprehensive training opportunities and recognition programs, ensuring that every team member feels valued and empowered. With a focus on wellbeing and community engagement, we create a supportive environment where you can thrive both personally and professionally.
Contact Details:
The Evolv Collection Reservations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Evolv Collection Reservations. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Evolv Collection Reservations
Don't be shy about reaching out to The Evolv Collection Reservations directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Evolv Collection Reservations and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Evolv Collection Reservations
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
