At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage daily operations.
- Company: A vibrant holiday resort in beautiful North Devon.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Full-time role with varied hours, perfect for those who thrive in hospitality.
- Why this job: Join a passionate team and make a real difference in guest satisfaction.
- Qualifications: Strong leadership and customer service experience in a fast-paced setting.
The predicted salary is between 28066 - 30000 £ per year.
A large holiday resort in North Devon is seeking an experienced and highly organised Reception Manager to lead its front-of-house team. This hands-on role is central to delivering exceptional guest experiences, overseeing check-ins, check-outs, reservations, guest enquiries and complaint resolution.
The manager will:
- Motivate and develop the reception team
- Manage rotas and performance
- Ensure high service standards
- Work closely with all resort departments to keep operations running smoothly
Candidates should have:
- Strong leadership skills
- Hospitality or customer-service management experience
- Excellent communication abilities
- Confidence working in a fast-paced, guest-facing environment
This is a full-time permanent role with varied hours across the week.
Reception Manager - Hospitality & Leisure employer: The Event Academy
Join our vibrant team at a large holiday resort in the stunning North Devon, where we prioritise exceptional guest experiences and foster a supportive work culture. As a Reception Manager, you'll benefit from competitive pay, opportunities for professional growth, and the chance to lead a dedicated team in a dynamic environment that values your contributions. With a focus on employee development and a commitment to work-life balance, this is an excellent opportunity for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager - Hospitality & Leisure
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Event Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Event Academy
Don't be shy about reaching out to The Event Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager - Hospitality & Leisure
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Event Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Event Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
