At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Estee Lauder, a leading beauty brand with a strong presence in retail.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Join a dynamic team and enjoy a vibrant work environment.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail standards, and contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Key Responsibilities:
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Leverage social media opportunities to drive the business and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually improve service levels.
- Be an Ambassador for the Brand, ensuring Brand values are represented.
- Manage refunds and complaints in line with Company guidelines.
- Use digital tools to ensure knowledge is kept up to date.
- Develop a consumer recruitment and retention strategy to grow a loyal consumer base.
- Maintain up to date knowledge of products to deliver an industry-leading experience.
Operations:
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards daily to ensure they are maintained.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Action all auditable processes and administration to Company guidelines.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are followed.
- Create and maintain a safe working environment for consumers.
- Ensure health & safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment and take appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports before making decisions.
- Plan and deliver the visual merchandising layout to guidelines and within agreed timescales.
- Identify stock package issues and take corrective action.
- Effectively manage promotions and discounts in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of the industry.
- Effective communication, organisation and prioritisation skills.
Estee Lauder - Counter Lead - Boots Truro - 18.75 hours per week employer: The Estee Lauder Companies
Estee Lauder is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are empowered to drive sales and enhance brand loyalty in a dynamic retail environment. With a strong focus on personal development and growth opportunities, team members can thrive while enjoying competitive benefits and a supportive atmosphere in the heart of Truro. Join us to be part of a brand that values excellence and innovation, ensuring every day at work is both meaningful and rewarding.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder - Counter Lead - Boots Truro - 18.75 hours per week
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Estee Lauder Companies, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Estee Lauder - Counter Lead - Boots Truro - 18.75 hours per week
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Estee Lauder Companies that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Estee Lauder Companies will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Estee Lauder Companies and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Estee Lauder Companies
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Estee Lauder Companies, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Estee Lauder Companies!
