At a Glance
- Tasks: Drive sales and enhance brand image while providing top-notch customer service.
- Company: Join a leading fragrance brand at Boots Liverpool Street.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail standards, and contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Key Responsibilities:
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Leverage social media opportunities to drive the business and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually improve service levels.
- Be an Ambassador for the Brand, ensuring Brand values are represented.
- Manage refunds and complaints in line with Company guidelines.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product to deliver an industry leading experience.
Operations:
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards on a daily basis.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensure all auditable processes and administration are actioned to Company guidelines.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly.
- Create and maintain a safe working environment for consumers.
- Ensure all health & safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports.
- Plan and deliver the visual merchandising layout to guidelines.
- Identify stock package issues and take corrective action.
- Effectively manage all promotions and discounts in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street employer: The Estee Lauder Companies
At Boots Liverpool Street, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy competitive benefits, ongoing training, and opportunities for personal growth, all while working in a dynamic retail environment that values consumer engagement and brand representation. Join us to be part of a supportive community where your contributions are recognised and celebrated, making every day rewarding.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street
✨Tip Number 1
Get to know the brand inside out! Research Tom Ford and Balmain fragrances, their values, and what makes them stand out. This knowledge will help you connect with customers and show that you're genuinely passionate about the products.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of the mirror. Focus on how to highlight the unique features of the fragrances and how they meet consumer needs. Confidence is key when you're face-to-face with customers.
✨Tip Number 3
Network like a pro! Attend events or connect with people in the beauty industry on social media. Building relationships can lead to insider tips and even job opportunities. Plus, it shows you're proactive and engaged!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're serious about joining our team. Don't forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your enthusiasm for Tom Ford and Balmain shine through! We want to see how much you love the products and how you can represent the brand values in your role.
Tailor Your Experience:Make sure to highlight any relevant experience in retail or consumer-facing roles. We’re looking for examples of how you've driven sales or provided excellent customer service, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research Tom Ford and Balmain fragrances thoroughly. Understand their brand values, latest products, and marketing strategies. This will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for it.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved customer satisfaction. Be ready to discuss how you can maximise sales through excellent service and retail standards, as this is crucial for the role.
✨Stay Updated on Competitors
Familiarise yourself with competitor activities and trends in the fragrance market. Being able to discuss what competitors are doing well and where there are missed opportunities will show that you have a commercial understanding and awareness of the industry.
✨Demonstrate Your Digital Savvy
Since the role involves leveraging social media and digital tools, be prepared to talk about how you've used these platforms in previous roles. Share any ideas you have for using digital channels to enhance the brand image and drive consumer engagement.
