At a Glance
- Tasks: Drive sales and enhance brand image while providing top-notch customer service.
- Company: Join a leading fragrance brand at Boots Regent Street.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail standards, and contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Key Responsibilities:
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Leverage social media opportunities to drive the business and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually improve service levels.
- Be an Ambassador for the Brand, ensuring Brand values are represented.
- Manage refunds and complaints in line with Company guidelines.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product to deliver an industry leading experience.
Operations:
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards on a daily basis.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensure all auditable processes and administration are actioned to Company guidelines.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are followed.
- Create and maintain a safe working environment for consumers.
- Ensure all health & safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports.
- Plan and deliver the visual merchandising layout to guidelines.
- Identify stock package issues and take corrective action.
- Effectively manage all promotions and discounts in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Tom Ford, Balmain + Aramis - 22.5hrsMulti Brand Fragrance Advisor - Boots Regent Street employer: The Estee Lauder Companies
At Boots Regent Street, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy comprehensive training and development opportunities, enabling them to grow their careers while delivering outstanding service in a dynamic retail environment. With a focus on employee well-being and a commitment to excellence, we empower our staff to be brand ambassadors, ensuring a rewarding and meaningful experience for both employees and customers alike.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tom Ford, Balmain + Aramis - 22.5hrsMulti Brand Fragrance Advisor - Boots Regent Street
✨Tip Number 1
Get to know the brand inside out! Research Tom Ford, Balmain, and Aramis to understand their values and products. This will help you connect with customers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell a fragrance to a customer. Role-play with a friend or in front of the mirror to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the brands. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Tom Ford, Balmain + Aramis - 22.5hrsMulti Brand Fragrance Advisor - Boots Regent Street
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your enthusiasm for Tom Ford, Balmain, and Aramis shine through. We want to see how much you love these brands and how you can represent them as an ambassador in-store.
Highlight Your Retail Experience:Make sure to showcase any previous experience in retail or consumer-facing roles. We’re looking for candidates who understand the fast-paced environment and can drive sales while providing excellent service.
Be Specific About Your Skills:Use specific examples to demonstrate your communication, organisation, and prioritisation skills. We want to know how you’ve successfully managed tasks in the past and how you can bring that to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research Tom Ford, Balmain, and Aramis thoroughly. Understand their brand values, product lines, and recent campaigns. This will help you demonstrate your passion for the brands and show that you're ready to be an ambassador for them.
✨Showcase Your Sales Skills
Prepare specific examples of how you've driven sales in previous roles. Think about times when you exceeded targets or implemented successful marketing initiatives. Be ready to discuss how you can apply these skills to maximise sales performance at Boots Regent Street.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional service, come prepared with stories that highlight your commitment to customer satisfaction. Discuss how you've handled complaints or gone above and beyond to create a positive experience for consumers.
✨Stay Current with Industry Trends
Familiarise yourself with current trends in the fragrance industry and competitor activities. Being able to discuss these insights during your interview will show that you're proactive and have a commercial understanding of the market, which is crucial for this role.
